AX55 USB hard drive issue with setup
Model: Archer AX55
Hardware Version: V1
Firmware Version: 1.0.7 Build 20220120 rel.74083(5553)
Setup:
AX55 with USB network Hard drive connected for network use (Seagate firecuda 2TB in NTFS format)
with username and password security option
I was able to use it now with my windows laptop and iOS devices using the DOCUMENTS app by readdle (iOS) and in windows using the FTP protocol.
Then it suddenly had an issue wherein it cant connect to the smb or FTP IP both windows and mac.
When I remove the USB drive. I can access again the router via the 192.168.0.1 in the browser and in Tether app
This is the one that shows with the USB drive attached with unknown router (Ax55 shows offline)
And when I unplug the usb HD the Axx55 can ba accessed again
I cant pinpoint the issue.
Why when I plugged the usb HD, It cant be accessed both HD and router with the unknown router showing in the Tether app
And when I unplug the USB HD. I can now access the Ax55 via tether and browser and the unknown router disappears.
When USB HD is attached after 10 to 15 mins ftp and samba wont work anymore.
When USB drive is unplugged from Router.
AX55 is again online
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Usually such kind of issues are caused by not enough power provided by the router to the USB HDD.
If I'm not mistaken the router USB port can provide not more than 500mA power to the USB device connected.
If your USB HDD needs more power to run properly that's the reason for this abnormal behavior.
You ca try to connect the USB HDD through a powered USB hub and see if that will resolve the issue.
Here some tips from AX55 user guide:
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Like I posted if the power provided by the router's USB port is not enough then this could be one reason for its abnormal behavior.
You could check for a 'powered USB hub' on your local marker - a quick query in Amazon:
https://www.amazon.com/Powered-Usb-Hub/s?k=Powered+Usb+Hub
It's even better if you could borrow one from a friend (just for the test) to be sure that this can resolve your issue before buying it.
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Thanks,
I got the email and it states remote access via team viewer?
I have not done remote access tech support wherein They can view my setting etc?
For short. What can Tech support see via remote viewing? (issue with sensitive info)
Thanks
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Hi so far this is what I tried.
Previous setup
Generic enclosure for seagate 2TB HD -> USB port of Ax55
(issue: works a week before and now works for a few tries upon plug in then goes haywire [no access etc]
Suggested fixes:
Used the ff
1. Powered USB hub (but only usb 2.0) since I dont have a USB 3 for now.
2. placed the generic HD case with seagate (SG-HDa)
result again works for a few times then goes haywire.
What I did.
1. Powered USB hub usb 2.0
2. Placed a WD 2tb passport X to hub instead
It works no glitches BUT limited by the usb2.0 speed
What I am trying to do now.
I bought online an Orico usb 3 enclosure with auto sleep function after 10 mins for the 2.5 Seagate to replace my generic drive case. This might also be causing the issue since I am hypothesizing that the generic case might had some issue when it was on 24/7 hooked to the usb router.
also I am waiting for my usb 3.0 powered hub (for speed connection limitation of my old hub)
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macmon wrote
Thanks,
I got the email and it states remote access via team viewer?
I have not done remote access tech support wherein They can view my setting etc?
For short. What can Tech support see via remote viewing? (issue with sensitive info)
Thanks
Hello @macmon, it's good to take serious consideration for remote access from any company or person. At TP-Link, in some very rare cases, we might suggest remote access for our customers to make the support experience less complicated. We limit this action to when a case is escalated to system engineers and only when they deem it needed. Also, these remote sessions have to be scheduled, are only scheduled after troubleshooting with our support has been exhausted, and will be scheduled through an official email. from @tp-link.com. Please refer to the email sent to you by the engineers and confirm if that is OK for a remote access.
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