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Deco M5 Connection Dropping

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Deco M5 Connection Dropping

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Deco M5 Connection Dropping
Deco M5 Connection Dropping
2022-04-12 07:18:49 - last edited 2022-04-12 07:21:04
Model: Adapter  
Hardware Version:
Firmware Version: 1.5.7 Build 20210819 Rel. 43499

Hi

 

I am having an issue whereby i lose connection on my Deco network sporadically during the day. I cannot understand what is driving this issue.

 

I have attached the latest log where you can see a number of disconnections occurring. The unit appears to be losing its IP address and thus dropping.

 

Your assistance would be greatly appreciated.

 

@David-TP

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Re:Deco M5 Connection Dropping
2022-04-13 11:17:06

  @fraserc86 

Sorry for the delay.

I did not see any logs and can you send them again?

At the same time, could you please send the following information to support.forum@tp-link.com(please add the forum ID543684):

1. May I know the model number of your internet provider? and how about the model number of your ISP cable/fiber modem?

2. Since you mentioned "The unit appears to be losing its IP address", Do you mean the IPV4 address of Deco under Deco APP>More>Advanced>IPV4?

--if yes, can I have a screenshot of this page as well?

3. Did you also notice whether the LED on the main Deco turn red?

 

Thank you.

Best regards.

 

 

 

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Try to leave a Message if urgent help is required.
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