Poor network stability with the M4

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Poor network stability with the M4

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Poor network stability with the M4
Poor network stability with the M4
2022-05-17 13:43:10
Model: Deco M4  
Hardware Version: V3
Firmware Version: 1.5.0

Hi all,

Recently 'upgraded' from the E4 to the M4 (both were 3-pack versions) because I wanted to use the gigabit ports on the M4 in the near future.

 

However, having used the M4 for the past 4 days, the network performance and stability is rubbish compared to E4 - and I thought it would be a step up! 

 

Modules are placed in the exact same locations, all setings replicated and no new device introduced to the network yet I can no longer join conference calls from home on the M4 as the delays are constant and leading to a very poor connectivity..

Media streaming also impacted, many times the video player just errors and I need to reload the content?!

 

I have already dropped out of 2 calls today because it's just unusable. I've prioritised my work laptop, rebooted the system 5 times yet these delays are not going away..

 

Any suggestions please?

 

(absolutely gutted I replaced the E4, I aslo gave the set away to a relative so can't really ask it back..)

 

Thanks

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Re:Poor network stability with the M4
2022-05-23 14:00:31
Thoughts?
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Re:Poor network stability with the M4
2022-05-24 06:02:50

  @Roger33 

Welcome to the community.

There are some suggestions for your reference:

1. Turn off the "Mesh Technology" on the laptop if it is connected wirelessly to Deco M4.

2. Change the DNS server to 8.8.8.8/8.8.4.4.---How to change DNS server settings on my Deco?

3. Temporarily turn off the 2.4ghz on the main network and enable the guest network for 2.4ghz only to check whether it improved the stability or not.

 

Best regards.

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