Wrong usage time

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Wrong usage time

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Wrong usage time
Wrong usage time
2022-07-16 08:04:50 - last edited 2022-07-19 05:54:09
Model: Deco M5  
Hardware Version: V3
Firmware Version: 1.6.0

Since last firmware update I get wrong usage times for the parental controls in the app. For example, for a profile with unlimited time it shows 22,5 hours usage time today... but it's 10.00 am here. The time settings (accessed via web interface) seem to be right. Actually, I try to see the "history" log for today and it's empty... but still shows 22,5 hours.

Anyone having this issue?

How can I fix this?

  4      
  4      
#1
Options
1 Accepted Solution
Optimization version for Deco M5 1.6.0-Solution
2022-07-18 06:09:29 - last edited 2022-09-22 02:22:19

  @LURI_ Johnluan and Bennimack

Thank you very much for the feedback.

For the issue mentioned here, the insight time under parental control does not reset at 0:00 on firmware 1.6.0 of Deco M5.

Or If you have configured Time Limits, you might also notice the time allowance has been used up already, and cannot access the internet the next day.

 

Available Solution.

The latest firmware of Deco M5 has fixed this issue already and please make sure your firmware is up to date.

Please install the beta firmware and check whether the current issue could be fixed:

Deco M5-1.6.1 build 20220818

 

Bug fixes: 

1. Fixed the insight/time limit issue under Parental control.
2. Fixed the DDNS Issue under connection type.

 

Modifications/Improvements:
1. Optimized the DHCP function.
2. Optimized the Monthly Reports function.
3. Optimized the Clients List function. 
4. Improved system reliability.

 

Recommended Solution
  0  
  0  
#4
Options
29 Reply
Re:Wrong usage time
2022-07-17 11:42:29 - last edited 2022-07-17 23:07:24

  @LURI_ update: according to the app, my daughter has been already 28,7 (sic) hours today connected to wifi... Something's really wrong here.

Hints?

 

Edit: 34,7 hours and counting. It's being a long day...

  2  
  2  
#3
Options
Optimization version for Deco M5 1.6.0-Solution
2022-07-18 06:09:29 - last edited 2022-09-22 02:22:19

  @LURI_ Johnluan and Bennimack

Thank you very much for the feedback.

For the issue mentioned here, the insight time under parental control does not reset at 0:00 on firmware 1.6.0 of Deco M5.

Or If you have configured Time Limits, you might also notice the time allowance has been used up already, and cannot access the internet the next day.

 

Available Solution.

The latest firmware of Deco M5 has fixed this issue already and please make sure your firmware is up to date.

Please install the beta firmware and check whether the current issue could be fixed:

Deco M5-1.6.1 build 20220818

 

Bug fixes: 

1. Fixed the insight/time limit issue under Parental control.
2. Fixed the DDNS Issue under connection type.

 

Modifications/Improvements:
1. Optimized the DHCP function.
2. Optimized the Monthly Reports function.
3. Optimized the Clients List function. 
4. Improved system reliability.

 

Recommended Solution
  0  
  0  
#4
Options
Re:Wrong usage time
2022-07-18 08:02:00

  @David-TP 

Hi, i have the same issue, can i get this beta version please

  0  
  0  
#5
Options
Re:Wrong usage time
2022-07-18 20:04:35

  @David-TP 

 

I'm also having the same issue and have been trying to get through to chat support but have been stuck in first place for quite a while

  0  
  0  
#6
Options
Re:Wrong usage time
2022-07-19 07:05:56

Is there a way reverse to previous fireware version?

 

  0  
  0  
#7
Options
Re:Wrong usage time
2022-07-19 08:39:43
I tried, this doesmt solve the issue
  3  
  3  
#8
Options
Re:Wrong usage time
2022-07-20 02:11:57

  @Johnluan 

Thanks for the update.

Can I have a screenshot of your insight settings now?

Would it help if you manually restart the Deco once after installing the beta firmware?

Wait for your reply.

Best regards.

  0  
  0  
#9
Options
Re:Wrong usage time
2022-07-20 13:23:50

  @David-TP I have already installed the beta firmware. I'll wait till midnight to see if usage time is actually reset to 0 and will let you all know.

  2  
  2  
#10
Options
Re:Wrong usage time
2022-07-21 05:34:24 - last edited 2022-07-21 05:36:45

@David-TP New day... Unfortunately the beta firmware doesn't fix the problem. Still getting wrong times with all profiles.

  2  
  2  
#11
Options
Re:Wrong usage time
2022-07-21 08:23:35

David-TP wrote

  @Johnluan 

Thanks for the update.

Can I have a screenshot of your insight settings now?

Would it help if you manually restart the Deco once after installing the beta firmware?

Wait for your reply.

Best regards.

LURI_ I would like to follow up on your case as well and can you help me check the above information?

Best regards.

  0  
  0  
#12
Options

Information

Helpful: 4

Views: 5906

Replies: 29

Related Articles