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Errors pkts Deco X20-DSL

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Errors pkts Deco X20-DSL

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Errors pkts Deco X20-DSL
Errors pkts Deco X20-DSL
2022-08-06 12:29:51 - last edited 3 weeks ago
Tags: #Network Connectivity
Model: Deco X20-DSL  
Hardware Version: V1
Firmware Version: Deco X20-DSL(EU)_V1_1.0.4_Build_20210807

Hi,

 

I would like to ask, why am I getting so many pkts errors on my Deco X-20DSL. Also could it be because of my low SNR Margin on down? Should I contact my ISP because of poor line quality? Sometimes even my current rate changes and even max rate.

 

Is there newer FW beta update that could fix that? 

 

Thank you for your answer in advance.

 

 

 

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#1
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5 Reply
Re:Errors pkts Deco X20-DSL
2022-08-08 07:04:22

  @hiuuq 

Hi, welcome to the community.

I haven't seen this issue on Deco X20-DSL before and there was similar feedback on the VR DSL modems.

May I know who is your internet service provider? How much upload/download bandwidth you have subscribed from the internet service provider?

When the download error is spiking, have you noticed any performance issue on the modem, such as network instability or slow speed?

 

Thank you very much.

Wait for your reply.

Best regards.

 

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Errors pkts Deco X20-DSL
2022-08-08 07:51:37

  @David-TP 

Hi, thank you.

 

My internet provider is T‑Mobile Czech Republic a.s. My bandwidth is 100/10 Mbits (download/upload). Yeah, I have noticed network instability in speed drops and lost connections. 

 

For example: 

Current Rate (up/down): 25887/55152kbps Max Rate (up/down): 25887/70627kbps 
 

Current Rate (up/down): 27263/120272kbps Max Rate (up/down): 33269/140983kbps 

 

Thank you too. 

 

 

 

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#3
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Re:Errors pkts Deco X20-DSL
2022-09-02 01:49:15

  @hiuuq 

Hi, Thank you very much for the message and I am sorry that I must miss the reply.

I have created a support ticket for your case #TKID220808665 and please reach to the email for more details so that I could forward your case to the senior engineers later.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#4
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Re:Errors pkts Deco X20-DSL
2023-02-22 20:43:58

Hello,

I have completelly same issue on X50-DSL with Czech provider as well O2. I have 100/10 Mb speed as well.

When I restart router/modem, its running for almost 24h clean with great speed and stability able to watch 4k streems without any trouble.

After some time I can see start of increasing DSL errors, instability and decrease of speed to 15Mbps for DL.

I can see same behavior for last 3 days from beginning of instalation deco device.

Any idea how to solve a problem, any new sw for modem, change of settings?

Thank you in advance.

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#5
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Re:Errors pkts Deco X20-DSL
2023-02-23 07:11:08

  @8Nemfis8 

Hi, Thank you very much for the feedback.

I would like to follow up on your case via email. Please help me check whether you have got an email from me.

Best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#6
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Helpful: 5

Views: 737

Replies: 5

Tags

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