Restore Original Firmware
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Hello, i tried to update my powerline to last firmware (i took the files in the site), and since then my internet speed dropped. Yes the only variable is the firmware version. And similar thread was open before. However it ended with customer support discssing the matter privately in the emails rather than resolving it here.
Old firmware version is 1.3.1.2141-00_401013_171025_901 but it is not available to downalod from the offical support section.
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@Solla-topee Hi thanks for the reply. I have a UK version of the device.
The powerline rate showing in tpPlc is 156Mbps and 115Mbps.
Edit
Saw an email from support with a firmware I was looking for. This has resolved my issue. Everything is working as it did before. Thank you very much for help :)
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Hello @Kowalsky
Do you have any trouble using the powerline kit after upgrading the new firmware?
The 2017 firmware seems to be the factory firmware and not available on the website, I may need to escalate your case and see our engineers has any suggestions for it.
So do not hesitate to share more information as detailed as possible, so we could better assist with your request.
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@Solla-topee Hi thank you for your reply, yes I am having issues after updating firmware. The speed has significantly dropped. Few days went past and nothing has changed despite trying out different sockets. My current speed around 40mbps which is almost half from what it used to be before update.
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Hello @Kowalsky
Sorry for the late reply, may I know is your device of EU or UK version on the back label?
Can you take a photo of the powerline rate showing up in the tpPLC Utility
Please download the tpPLC Utility here and check what is your current powerline rate between 2 units , thank you.
https://www.tp-link.com/support/download/tl-wpa4220/
To better assist with your case, we'd like to create a support email and follow up your case TKID221026601, thank you.
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@Solla-topee Hi thanks for the reply. I have a UK version of the device.
The powerline rate showing in tpPlc is 156Mbps and 115Mbps.
Edit
Saw an email from support with a firmware I was looking for. This has resolved my issue. Everything is working as it did before. Thank you very much for help :)
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Glad to know everything worked fine again, thank you for your time and patience with troubleshooting~
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