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Google Home Assistant Connectivity Issue.

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Google Home Assistant Connectivity Issue.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Google Home Assistant Connectivity Issue.
Google Home Assistant Connectivity Issue.
2023-01-27 12:05:56
Model: Deco XE75  
Hardware Version: V1
Firmware Version: 1.1.8

I have a number of Google home assistant products - Home, nest cameras, door bell etc. But I have an issue with the assistant products i.e. home and hub - essentially these devices appear to have flacky connectivity, they may stream auto for 10min and drop out or even on a good day 30mins and drop out for 5 mins and contune streaming again... its sending me mad.

 

Heres what I've done so far:

- disabled wi-fi 6 just using for backhole

- disable mesh on these devices

- reboot the devices before use 

- rebooted the Deco's regualary

 

Unfortunately nothing has worked... has anyone got any ideas?

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#1
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Re:Google Home Assistant Connectivity Issue.
2023-01-28 09:36:06

  @IanAlmighty 

Hi, welcome to the community.

I see you also created a support ticket with us. Could you please also update the email with the following information:

1. Could you please refer to this link to help me check the current firmware version of your Google Home/Nest hubs:

https://support.google.com/googlenest/answer/7365257

 

2. I see there are 3*Deco XE75 under your TP-link ID. Are they wirelessly connected to each other?

Or can you send me a screenshot of the network map on the Deco APP?

 

3. Have you also tried to temporarily turn off "fast roaming" and "beamforming" on the Deco APP>More>Advanced to see whether it made any difference?

Thank you very much.

Best regards.

 

 

 

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Google Home Assistant Connectivity Issue.
2023-02-01 09:38:13

  @David-TP 

 

Hi David,

 

I tried the:

3. Have you also tried to temporarily turn off "fast roaming" and "beamforming" on the Deco APP>More>Advanced to see whether it made any difference?

 

And yes this does appear to have made a difference. My next steps are to re-enable beamforming to see if it was just the fast roaming that was causing the issue. Toroww I'll leave a smart speak on all day to see if it drops at all.

 

Cheers

Ian.

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