Internet stopped working after firmware update
Internet stopped working after firmware update
I recently updated my device with the latest firmware version available on your site but ever since then I am not getting internet. The ip address is been shown as 0.0.0.0 for which I followed the guide which is already present on the forum which includes creating a new profile but nothing seems to be working. I have tried with changing sims too. Kindly help.
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Hi, please reset the MR600 to factory defaults by holding reset button for about 10s, if problem still exists, please share with us screenshots of Advanced->Status page, Advanced->Network->Internet page along with system log file saved on Advanced->System Tools->System Log page.
In addition, who is the ISP of your SIM cards? and are the SIM cards still working fine on other 4G devices?
Is there any error message when you update the firmware? And what is your current firmware version?
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Hi @Sunshine ,
Resetting the device did not work at all. I am providing the requested items in the reply, kindly check below.
The ISP is Airtel but I have tried with Jio too both the SIMs are working fine in other devices.I did not get any error in firmware update.
Firmware version is 1.7.0 0.9.1 v0001.0 Build 220826 Rel.58057n
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HI @Sunshine
Was unable to add logs as the APN is a domain, have updated the logs kindly note APN is not airtlegprs but what is shown in the internet page screenshot shared with you.
LOGS:
2018-10-01 05:49:04 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:04 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:04 [6] 4G: USER: lte_sms_status_valid 3.
2018-10-01 05:49:04 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:04 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:04 [6] 4G: USER: Connected to the network!
2018-10-01 05:49:05 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:05 [6] 4G: ERROR: Call end reason = 2.
2018-10-01 05:49:05 [6] 4G: ERROR: Verbose Call end reason = 2000, type = 3.
2018-10-01 05:49:05 [6] 4G: USER: Dual Stack meet Call Fail, reattach
2018-10-01 05:49:05 [6] 4G: USER: The network disconnected, start autoconnect!
2018-10-01 05:49:05 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:05 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:05 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:05 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:05 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:05 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:05 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:05 [6] 4G: ERROR: Now will call send_wan_ipv6_disconnect_msg func ...
2018-10-01 05:49:05 [6] 4G: USER: lte_sms_status_valid invalid .
2018-10-01 05:49:05 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:05 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:05 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:05 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:05 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:05 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:05 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:05 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:07 [6] 4G: USER: lte_sms_status_valid 0.
2018-10-01 05:49:07 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:07 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:07 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:07 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:07 [6] 4G: USER: Start connecting to the network!
2018-10-01 05:49:07 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:07 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:07 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:07 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:07 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:07 [6] 4G: USER: lte_sms_status_valid 3.
2018-10-01 05:49:07 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:07 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:07 [6] 4G: USER: Connected to the network!
2018-10-01 05:49:07 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:07 [6] 4G: ERROR: Call end reason = 2.
2018-10-01 05:49:07 [6] 4G: ERROR: Verbose Call end reason = 2000, type = 3.
2018-10-01 05:49:07 [6] 4G: USER: Dual Stack meet Call Fail, reattach
2018-10-01 05:49:08 [6] 4G: USER: The network disconnected, start autoconnect!
2018-10-01 05:49:08 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:08 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:08 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:08 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:08 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:08 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:08 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:08 [6] 4G: ERROR: Now will call send_wan_ipv6_disconnect_msg func ...
2018-10-01 05:49:08 [6] 4G: USER: lte_sms_status_valid invalid .
2018-10-01 05:49:08 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:08 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:08 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:08 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:08 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:08 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:08 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:08 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:09 [6] 4G: USER: lte_sms_status_valid 0.
2018-10-01 05:49:09 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:09 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:09 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:09 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:09 [6] 4G: USER: Start connecting to the network!
2018-10-01 05:49:09 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:09 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:09 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:10 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:10 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:10 [6] 4G: USER: lte_sms_status_valid 3.
2018-10-01 05:49:10 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:10 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:10 [6] 4G: USER: Connected to the network!
2018-10-01 05:49:10 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:10 [6] 4G: ERROR: Call end reason = 2.
2018-10-01 05:49:10 [6] 4G: ERROR: Verbose Call end reason = 2000, type = 3.
2018-10-01 05:49:10 [6] 4G: USER: Dual Stack meet Call Fail, reattach
2018-10-01 05:49:10 [6] 4G: USER: The network disconnected, start autoconnect!
2018-10-01 05:49:10 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:10 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:10 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:10 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:10 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:11 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:11 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:11 [6] 4G: ERROR: Now will call send_wan_ipv6_disconnect_msg func ...
2018-10-01 05:49:11 [6] 4G: USER: lte_sms_status_valid invalid .
2018-10-01 05:49:11 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:11 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:11 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:11 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:11 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:11 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:11 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:11 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:12 [6] 4G: USER: lte_sms_status_valid 0.
2018-10-01 05:49:12 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:12 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:12 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:12 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:12 [6] 4G: USER: Start connecting to the network!
2018-10-01 05:49:12 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:12 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:12 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:12 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:12 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:12 [6] 4G: USER: lte_sms_status_valid 3.
2018-10-01 05:49:13 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:13 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:13 [6] 4G: USER: Connected to the network!
2018-10-01 05:49:13 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:13 [6] 4G: ERROR: Call end reason = 2.
2018-10-01 05:49:13 [6] 4G: ERROR: Verbose Call end reason = 2000, type = 3.
2018-10-01 05:49:13 [6] 4G: USER: Dual Stack meet Call Fail, reattach
2018-10-01 05:49:13 [6] 4G: USER: The network disconnected, start autoconnect!
2018-10-01 05:49:13 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:13 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:13 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:13 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:13 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:13 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:13 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:13 [6] 4G: ERROR: Now will call send_wan_ipv6_disconnect_msg func ...
2018-10-01 05:49:13 [6] 4G: USER: lte_sms_status_valid invalid .
2018-10-01 05:49:14 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:14 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:14 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:14 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:14 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:14 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:14 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:14 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:14 [6] 4G: USER: lte_sms_status_valid 0.
2018-10-01 05:49:15 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:15 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:15 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:15 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:15 [6] 4G: USER: Start connecting to the network!
2018-10-01 05:49:15 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:15 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:15 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:15 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:15 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:15 [6] 4G: USER: lte_sms_status_valid 3.
2018-10-01 05:49:15 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:15 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:15 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:15 [6] 4G: ERROR: Call end reason = 1009.
2018-10-01 05:49:15 [6] 4G: ERROR: Verbose Call end reason = 38, type = 6.
2018-10-01 05:49:15 [6] 4G: USER: Dual Stack meet Call Fail, reattach
2018-10-01 05:49:15 [6] 4G: USER: Connected to the network!
2018-10-01 05:49:16 [6] 4G: ERROR: 0x0000000F QMI_ERR_OUT_OF_CALL
2018-10-01 05:49:16 [6] 4G: ERROR: Get runtime param for ip#1 failed (0), result:1 , error:15.
2018-10-01 05:49:16 [6] 4G: USER: The network disconnected, start autoconnect!
2018-10-01 05:49:16 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:16 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:16 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:16 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:16 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:16 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:16 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:16 [6] 4G: ERROR: Now will call send_wan_ipv6_disconnect_msg func ...
2018-10-01 05:49:16 [6] 4G: USER: lte_sms_status_valid invalid .
2018-10-01 05:49:16 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:16 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:16 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:16 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:16 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:16 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:16 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:16 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:17 [6] 4G: USER: lte_sms_status_valid 0.
2018-10-01 05:49:17 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:17 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:17 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:17 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:17 [6] 4G: USER: Start connecting to the network!
2018-10-01 05:49:17 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:17 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:17 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:17 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:17 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:17 [6] 4G: USER: lte_sms_status_valid 3.
2018-10-01 05:49:17 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:17 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:18 [6] 4G: USER: Connected to the network!
2018-10-01 05:49:18 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:18 [6] 4G: ERROR: Call end reason = 2.
2018-10-01 05:49:18 [6] 4G: ERROR: Verbose Call end reason = 2000, type = 3.
2018-10-01 05:49:18 [6] 4G: USER: Dual Stack meet Call Fail, reattach
2018-10-01 05:49:18 [6] 4G: ERROR: 0x0000000F QMI_ERR_OUT_OF_CALL
2018-10-01 05:49:18 [6] 4G: ERROR: Get packet statistics failed (0).
2018-10-01 05:49:18 [6] 4G: USER: The network disconnected, start autoconnect!
2018-10-01 05:49:18 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:18 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:18 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:18 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:18 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:18 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:18 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:19 [6] 4G: ERROR: Now will call send_wan_ipv6_disconnect_msg func ...
2018-10-01 05:49:19 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:19 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:19 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:19 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:19 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:19 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:19 [6] 4G: USER: Fail to connect to the network, start autoconnect!
2018-10-01 05:49:19 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:19 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:20 [6] 4G: USER: lte_sms_status_valid invalid .
2018-10-01 05:49:20 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:20 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:21 [6] 4G: USER: lte_sms_status_valid 0.
2018-10-01 05:49:22 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:22 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:22 [6] 4G: USER: lte_sms_status_valid 3.
2018-10-01 05:49:22 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:22 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:23 [6] 4G: USER: lte_sms_status_valid 3.
2018-10-01 05:49:23 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:23 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:23 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:23 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:23 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:23 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:23 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:23 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:23 [6] 4G: ERROR: Call end reason = 1009.
2018-10-01 05:49:23 [6] 4G: ERROR: Verbose Call end reason = 38, type = 6.
2018-10-01 05:49:23 [6] 4G: USER: Dual Stack meet Call Fail, reattach
2018-10-01 05:49:23 [6] 4G: USER: Connected to the network!
2018-10-01 05:49:24 [6] 4G: ERROR: 0x0000000F QMI_ERR_OUT_OF_CALL
2018-10-01 05:49:24 [6] 4G: ERROR: Get runtime param for ip#1 failed (0), result:1 , error:15.
2018-10-01 05:49:24 [6] 4G: USER: The network disconnected, start autoconnect!
2018-10-01 05:49:24 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:24 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:24 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:24 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:24 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:24 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:24 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:24 [6] 4G: ERROR: Now will call send_wan_ipv6_disconnect_msg func ...
2018-10-01 05:49:24 [6] 4G: USER: lte_sms_status_valid invalid .
2018-10-01 05:49:25 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:25 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:25 [6] 4G: USER: lte_sms_status_valid invalid .
2018-10-01 05:49:25 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:25 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:25 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:25 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:25 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:25 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:25 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:25 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:25 [6] 4G: USER: lte_sms_status_valid 0.
2018-10-01 05:49:25 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:25 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:25 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:25 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:25 [6] 4G: USER: Start connecting to the network!
2018-10-01 05:49:25 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:25 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:25 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:26 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:26 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:26 [6] 4G: USER: lte_sms_status_valid 3.
2018-10-01 05:49:26 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:26 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:26 [6] 4G: USER: Connected to the network!
2018-10-01 05:49:26 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:26 [6] 4G: ERROR: Call end reason = 2.
2018-10-01 05:49:26 [6] 4G: ERROR: Verbose Call end reason = 2000, type = 3.
2018-10-01 05:49:26 [6] 4G: USER: Dual Stack meet Call Fail, reattach
2018-10-01 05:49:26 [6] 4G: USER: The network disconnected, start autoconnect!
2018-10-01 05:49:26 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:26 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:26 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:26 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:26 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:26 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:27 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:27 [6] 4G: ERROR: Now will call send_wan_ipv6_disconnect_msg func ...
2018-10-01 05:49:27 [6] 4G: USER: lte_sms_status_valid invalid .
2018-10-01 05:49:27 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:27 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:27 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:27 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:27 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:27 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:27 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:27 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:28 [6] 4G: USER: lte_sms_status_valid 0.
2018-10-01 05:49:28 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:28 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:28 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:28 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:28 [6] 4G: USER: Start connecting to the network!
2018-10-01 05:49:28 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:28 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:28 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:28 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:28 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:28 [6] 4G: USER: lte_sms_status_valid 3.
2018-10-01 05:49:28 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:28 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:29 [6] 4G: USER: Connected to the network!
2018-10-01 05:49:29 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:29 [6] 4G: ERROR: Call end reason = 2.
2018-10-01 05:49:29 [6] 4G: ERROR: Verbose Call end reason = 2000, type = 3.
2018-10-01 05:49:29 [6] 4G: USER: Dual Stack meet Call Fail, reattach
2018-10-01 05:49:29 [6] 4G: USER: The network disconnected, start autoconnect!
2018-10-01 05:49:29 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:29 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:29 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:29 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:29 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:29 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:29 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:29 [6] 4G: ERROR: Now will call send_wan_ipv6_disconnect_msg func ...
2018-10-01 05:49:29 [6] 4G: USER: lte_sms_status_valid invalid .
2018-10-01 05:49:30 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:30 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:30 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:30 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:30 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:30 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:30 [6] 4G: ERROR: Call end reason = 3.
2018-10-01 05:49:30 [6] 4G: ERROR: Verbose Call end reason = 2001, type = 3.
2018-10-01 05:49:30 [6] 4G: USER: lte_sms_status_valid 0.
2018-10-01 05:49:31 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:31 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:31 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:31 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:31 [6] 4G: USER: Start connecting to the network!
2018-10-01 05:49:31 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:31 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:31 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:31 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:31 [6] 4G: ERROR: Bind mux port session 1 failed (0).
2018-10-01 05:49:31 [6] 4G: USER: lte_sms_status_valid 3.
2018-10-01 05:49:31 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:31 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:31 [6] 4G: USER: Connected to the network!
2018-10-01 05:49:31 [6] 4G: ERROR: 0x0000000E QMI_ERR_CALL_FAILED
2018-10-01 05:49:31 [6] 4G: ERROR: Call end reason = 2.
2018-10-01 05:49:31 [6] 4G: ERROR: Verbose Call end reason = 2000, type = 3.
2018-10-01 05:49:31 [6] 4G: USER: Dual Stack meet Call Fail, reattach
2018-10-01 05:49:32 [6] 4G: USER: The network disconnected, start autoconnect!
2018-10-01 05:49:32 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:32 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:32 [6] 4G: USER: ModifyDefaultAttachProfileIP attach ip ver equal to profile
2018-10-01 05:49:32 [6] 4G: USER: Get ISP's profile now.
2018-10-01 05:49:32 [6] 4G: USER: GetCurrProf result is:ipver:2 staticApn:0 authType:2 pkgName:Airtel (Uttar Pradesh West) profname:Airtel apn:airtelgprs usr: psw:
2018-10-01 05:49:32 [6] 4G: ERROR: Bind mux port session 0 failed (0).
2018-10-01 05:49:32 [6] 4G: ERROR: Bind mux port session 1 failed (0).
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Hi @Sunshine,
Could you provide any update on this? Is there anything else needed from my side?
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Hi, on the Advanced->Network->Internet page, please create a profile manually again, and set PDP Type as IPv4 only, other parameters can be still the same as the default profile settings, then if it still doesn't connect to the internet, please email "support.forum@tp-link.com" with subject “Forum 609034 MR600 v2 Internet stopped working after firmware update” and provide us with the new system log file (no need to copy and paste the whole log records, you could save a log file and send us the log file via email. )
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Hi @Sunshine,
I tried with only setting it to ipv4, it didn't work but setting it to only ipv6 worked which has led to another issue where I am not able access some of the sites for example speedtest.net, any assistance possible here?
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Are you using Airtel SIM card now? or Jio SIM? and is your Jio SIM still 4G or has upgraded to 5G?
For Jio SIM issue, it might be the same issue as this thread: India Jio SIM stops working on TP-Link LTE Gateway Routers after upgrading to 5G
If you still would like to use Airtel SIM card with this MR600, please don't update the beta firmware yet, and please test Airtel SIM on the current firmware first.
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My jio sim isn't 5g enabled as far as I know and at the present I want to use airtel sim only so won't be updating the firmware. I have already emailed the logs kindly check and further assist me there
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Hi, we have received your email with logs, we would like to escalate your case to the support engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.
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Hi @Sunshine,
I tried following up on the email thread but no one has responded since yesterday, could you please update me on this?
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