Deco M5 - "We couldn't find the Deco"

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Deco M5 - "We couldn't find the Deco"

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Deco M5 - "We couldn't find the Deco"
Deco M5 - "We couldn't find the Deco"
2023-06-28 20:01:54 - last edited 2023-06-28 22:32:40
Model: Deco M5  
Hardware Version:
Firmware Version:

I have a network of three Deco M5 devices, all connected over the ethernet network in the house.  Recently I noticed that the one in the office can't be found by the Deco app (Android).  It just shows the message "We couldn't find the Deco".

 

The light on the affected unit is steady green.  I've tried power cycling that unit, rebooting the whole mesh, changing the ethernet socket on the device but can't get any life out of it.  Do I have to assume that it is now dead?

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Re:Deco M5 - "We couldn't find the Deco"-Solution
2023-06-28 21:54:20 - last edited 2023-06-28 22:32:40

  @NiallPorter 

 

In the App remove that node then use the reset button (pin on bottom) to reset that one node.   It will then reboot and go BLUE.

 

In the app choose to add another node, it should setup again for you

 

 

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Re:Deco M5 - "We couldn't find the Deco"-Solution
2023-06-28 21:54:20 - last edited 2023-06-28 22:32:40

  @NiallPorter 

 

In the App remove that node then use the reset button (pin on bottom) to reset that one node.   It will then reboot and go BLUE.

 

In the app choose to add another node, it should setup again for you

 

 

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Re:Deco M5 - "We couldn't find the Deco"
2023-06-28 22:32:36

  @Philbert - brilliant, many thanks - that's sorted it.

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