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"We couldn't find deco"

"We couldn't find deco"

"We couldn't find deco"
"We couldn't find deco"
2024-10-19 04:56:03 - last edited 2024-11-14 09:46:36
Tags: #Deco App Related
Model: Deco X50 - PoE  
Hardware Version:
Firmware Version: 1.06 Build 20240809 Rel. 67695

I have two different networks in the same place.
One of them with one Deco.
The other one has two.
I remotely upgraded firmware in both networks. First one is still working fine. 
For the second network, after receiving a message of a successful upgrade, I lost connection from my app and I have not been able to reconnect even after trying restarting the app and deleting and reinstalling it

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1 Accepted Solution
Re:"We couldn't find deco"-Solution
2024-10-21 11:06:20 - last edited 2024-11-14 09:46:36

  @LMAyala 

Hi, Thank you very much for the feedback.

Are the 3*Deco X50-POE units in the same pack?

 

For the rest of 2*Deco X50-POE, what is the current LED status, flashing red or blinking blue?

 

If possible, you could test whether the following suggestions help:

1. power off the Deco X50-POE in the other Mesh network.

2. reset one of the Deco X50-POEs and wait for its LED light to turn to blinking blue.

3. Add it again via the Deco APP-How to Create a New Network in the Deco App

 

Wait for your reply and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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Re:"We couldn't find deco"-Solution
2024-10-21 11:06:20 - last edited 2024-11-14 09:46:36

  @LMAyala 

Hi, Thank you very much for the feedback.

Are the 3*Deco X50-POE units in the same pack?

 

For the rest of 2*Deco X50-POE, what is the current LED status, flashing red or blinking blue?

 

If possible, you could test whether the following suggestions help:

1. power off the Deco X50-POE in the other Mesh network.

2. reset one of the Deco X50-POEs and wait for its LED light to turn to blinking blue.

3. Add it again via the Deco APP-How to Create a New Network in the Deco App

 

Wait for your reply and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
Recommended Solution
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