New Modem/Router lost Extender

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New Modem/Router lost Extender

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New Modem/Router lost Extender
New Modem/Router lost Extender
2023-09-28 20:23:48
Model: TL-WA855RE  
Hardware Version:
Firmware Version:

Installed new Modem/Router combo. No connection established to formerly functioning extender. Spent hours with TP-Link chat. Worked momentarily but quit. He pretty much gave up. On my own tried: Reset. Changed name of extender. Banged desk. No connection. Asks for a WPA? password even after I reset the old one. Help!

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Re:New Modem/Router lost Extender
2023-10-08 12:15:01

  @cmoore34 

Hi, Thanks a lot for your time and patience.

I browsed the chat record and the agent seemed to have tried all the suggestions, even providing a beta firmware.

May I know how long you have had the TL-WA855RE_V1? Based on the label you have provided, it was produced in 2016.

Since TL-WA855RE_v1 is 2.4GHz only, could you please try to test whether it could link to your mobile hotspot?

If it still, only worked for a couple of hours and then disconnected, I think it is very likely the hardware is aging and you might need to get it replaced.

 

Thank you very much and best regards.

 

 

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