My Router AX3000 Lost Connect but Modem Not

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
12

My Router AX3000 Lost Connect but Modem Not

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My Router AX3000 Lost Connect but Modem Not
My Router AX3000 Lost Connect but Modem Not
2022-04-15 14:09:03 - last edited 2022-07-04 09:41:15
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.0.7 Build 20220120 rel.74083(4555)

Hi,

 

I have problem with my router. 

 

Lost connect i change dns for 

Dns Google 8.8.8.8, 8.8.4.4

lub

Cloudflare DNS 1.1.1.1, 1.0.0.1

 

And again i lost. I will updated router and still the same. This is not problem with my internet UPC. 

 

2022-04-15 15:24:25 Kontroler diod INFORMACYJNE [1070] Start to run WAN1_ON

2022-04-15 15:24:25 Kontroler diod INFORMACYJNE [1070] Start to run WAN0_OFF

2022-04-15 15:24:25 Kontroler diod INFORMACYJNE [1070] Start to run LAN_ON

2022-04-15 15:24:21 Kontroler diod INFORMACYJNE [1070] Start to run WAN1_ON

2022-04-15 15:24:21 Kontroler diod INFORMACYJNE [1070] Start to run WAN0_OFF

2022-04-15 15:24:21 Kontroler diod INFORMACYJNE [1070] Start to run LAN_OFF

2022-04-15 15:21:27 Kontroler diod INFORMACYJNE [1070] Start to run WAN1_ON

2022-04-15 15:21:27 Kontroler diod INFORMACYJNE [1070] Start to run WAN0_OFF

2022-04-15 15:21:27 Kontroler diod INFORMACYJNE [1070] Start to run LAN_ON

2022-04-15 15:21:25 Kontroler diod INFORMACYJNE [1070] Start to run WAN1_ON

2022-04-15 15:21:25 Kontroler diod INFORMACYJNE [1070] Start to run WAN0_OFF

2022-04-15 15:21:25 Kontroler diod INFORMACYJNE [1070] Start to run LAN_OFF

  0      
  0      
#1
Options
1 Accepted Solution
Re:My Router AX3000 Lost Connect but Modem Not-Solution
2022-07-04 09:41:04 - last edited 2022-07-04 09:41:15

Hello @MaJaX and anyone who may experience an internet dropping issue when connecting the Archer AX55 to the network.

 

It's recommended to check the solution we provided in the following thread and confirm if it fixes the internet dropping issue on the Archer AX55:

[Solution] Archer AX55 internet keeps dropping

 

If the solution doesn't help, please go through the troubleshooting suggestions in the following thread, then report to the support engineers via email for further follow-up:

Router Disconnects from Internet

 

Please let me know if this fixes the issue or not.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
  3  
  3  
#15
Options
14 Reply
Re:My Router AX3000 Lost Connect but Modem Not
2022-04-15 15:00:58 - last edited 2022-04-15 21:09:42

  @MaJaX 

 

Hi,

 

I am not sure if I understand you correctly. Do you mean your connection to the Internet worked fine initially, but as soon as you try to use custom DNS servers like Google or Cloudflare your Internet connection stops working?

 

If that is the case, then maybe your Internet Service Provider is blocking them for some reason.

Can you test what happens if you try to ping their IP addresses?

e.g.

ping 8.8.8.8

ping 1.1.1.1

 

  0  
  0  
#2
Options
Re:My Router AX3000 Lost Connect but Modem Not
2022-04-15 21:11:09
No.. I have all time problem with my internet. I tried change DNS but i have still problem.
  0  
  0  
#3
Options
Re:My Router AX3000 Lost Connect but Modem Not
2022-04-15 21:27:54

  @MaJaX 

 

Ok, I understand.

 

Does the "Internet" LED (third from the right) light up and if it does, in which color (orange or green/blue)?

  0  
  0  
#4
Options
Re:My Router AX3000 Lost Connect but Modem Not
2022-04-15 21:40:59
All time green :-)
  0  
  0  
#5
Options
Re:My Router AX3000 Lost Connect but Modem Not
2022-04-15 22:26:31

  @MaJaX 

 

If the Internet LED on the AX3000 is green, then it should have a working Internet connection.

 

Have you tried to connect different client devices (e.g. computer, phone, tablet) to the AX3000 and none of the devices can access the Internet?

 

Do your clients show up properly when you click the "Clients" icon in the Network Map, similar to the picture below?

 

  0  
  0  
#6
Options
Re:My Router AX3000 Lost Connect but Modem Not
2022-04-16 06:12:08

  @woozle 

 

Connect with devices is ok, 2 Phone, Tv but all devices in the same time have problem with internet 

  0  
  0  
#7
Options
Re:My Router AX3000 Lost Connect but Modem Not
2022-04-16 12:40:12

  @MaJaX 

 

Please test what response you get if you ping a server on the Internet directly from your AX3000 router. You can do that from the router's configuration GUI if you click on "Advanced" -> "System" -> "Diagnostics". Just enter any website's address you can think of, like "www.tp-link.com".

 

Furthermore, can you please post all the status information for "Internet" and "LAN" that can be found under "Advanced" -> "Network" -> "Status". (you can blank out the MAC addresses if you wish)

  0  
  0  
#8
Options
Re:My Router AX3000 Lost Connect but Modem Not
2022-04-21 20:23:19

  @woozle 

 

 

 

And

 

 

  0  
  0  
#9
Options
Re:My Router AX3000 Lost Connect but Modem Not
2022-04-22 16:44:14

  @MaJaX 

 

As you can see from the ping command, the router itself connects to the Internet just fine. It was also able to get the IP address for www.tp-link.com from the DNS server.

 

All the information in the screenshots you posted is good.

 

I can't see why your client devices still can't connect to the Internet. Maybe a "Factory Default Restore" would be a last resort you could try.

 

By the way, as a side note, when configuring the DHCP server settings it is best to leave the optional fields blank (circled red in below screenshot), unless there is a special need. Entering the wrong things in those fields can also screw up the connection of the client devices.

 

 

  0  
  0  
#10
Options
Re:My Router AX3000 Lost Connect but Modem Not
2022-04-27 22:33:52

  @woozle 

I thinks that i have exactly the same problem how this :

https://community.tp-link.com/en/home/forum/topic/227804?page=2

 

But i dont find solutions.

  0  
  0  
#11
Options

Information

Helpful: 0

Views: 1349

Replies: 16

Related Articles