Solution Solved-Archer AX73 V1&V2 might reboot automatically when working together with some Range Extenders
This Article Applies to:
Archer AX73 V2 with firmware version 1.0.11 Build 20230829 rel.37304
Archer AX73 V1 with firmware version 1.3.5
Phenomenon Description:
After upgrading to the firmware of AX73 that supports EasyMesh, some AX73 might reboot automatically when it is working with some models of Range Extender, such as RE650, RE605X v2, etc.
Workground:
Jul 18th, 2024 Update:
New official firmware for Archer AX73 V1&V2 has fixed the issue finally, please check for update on the web GUI or Tether App. Or you could also download it from TP-Link official website.
Archer AX73 V2 Firmware Download for Archer AX73_V2_1.1.0 Build 20240323
Archer AX73(US) Firmware Download for Archer AX73(US)_V1_1.3.6 Build 20240325
Archer AX73(EU) Firmware Download for Archer AX73(EU)_V1_1.3.6 Build 20240407
Update:
New official firmware for AX73 V2 has already been released, please check for update on the web GUI or Tether App. Or you could also download Archer AX73_V2_1.0.12 Build 20231023 manually from TP-Link official website:
Firmware Download for Archer AX73 V2
For Archer AX73 V1, please try the beta firmware below:
US version: Archer_AX73(US)_V1_1.3.5_Build_20231213
EU version: Archer_AX73(EU)_V1_1.3.5_Build_20231213
Note: Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
If there is any further issue after installing the above newest firmware, please leave comments on this thread and provide the following information:
1. Detailed problem description and your whole network topology
2. Your router’s configuration file and login password, you could save it on Advanced->System Tools->Backup&Restore->Click Backup
3. Model no., hardware and firmware version of your router and also the range extenders
4. How many client devices are usually connected and what are they.
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d_a_l wrote
@Sunshine Thanks for the information. Unfortunately my router has the up to date firmware but still regularly reboots. I do have a couple of range extenders that seem to be causing the problem. Would it be easier if I just got easy mesh stuff instead?
@d_a_l Could you please provide a detailed network layout and the specific model numbers of the range extenders?
If possible, please try disabling EasyMesh or Onemesh on the AX73, then monitor if the router remains stable.
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Kaisa77 wrote
@Sunshine please share the link to download the latest beta firmware?
I have tried the solutions I could find on this forum, but so far nothing has solved the random reboot problem (see my post https://community.tp-link.com/en/home/forum/topic/717432).
Firmware Version: 1.3.6 Build 20240325 rel.39241(5553)
Hardware Version: Archer AX73 v1.0
No range extenders
I found Joseph has provided suggestions in the mentioned thread, please check.
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@Kevin_Z As mentioned in my post, it is not a case of unstable connections or clients simply being disconnected, the router REBOOTS itself randomly many times per day and takes several minutes to start back up each time. I tried with connecting my old router with the same settings and it works normally.
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@Kevin_Z Thanks Kevin, I have disabled the EasyMesh, so we'll see how it goes. Unfortunately it can be fine for hours and then restart every 5 - 10 minutes for a while. I can't fathom any changes to the network activity that might trigger this.
----- My Network Layout -----
I have the Archer AX73 V2 with firmware v1.1.0 Build 20240323 rel.70541(4555)
Connected via ethernet:
AV1300 Gigabit Passthrough Powerline Adapter (Model: TL-PA8010P)
Connected via Powerline:
AV1300 Gigabit Passthrough Powerline ac Wi-Fi Extender (Model: TL-WPA8630P)
-------------------------------
P.S. The router just rebooted itself. Disabling the EasyMesh did not work.
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Thank you very much for your detailed information.
Are you able to remove the PA8010P and WPA8630P from the network temporarily to test if the router will be stable?
If this is not convenient, that will be OK.
I will report this issue to the support engineers and confirm if they have a solution. They will be likely to contact you via your registered email to follow it up. Please pay attention to your email box and respond.
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@Kevin_Z Hi Kevin. Thanks again - I have disconnected the PowerLine Adapters for the time being. We'll see how it goes.
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@Kevin_Z Hi Kevin,
the network has stablised by taking the powerline adapter offline.
Then it occurred to me to reset both devices and try again which I did and the router immediately rebooted.
Then it occurred to me that there could be 2 other things causing the issue. A dodgey ethernet cable, or that the adapter was connected to a powerboard. It's been fine in the past, but recently it has been progressively getting worse.
I got out a 50 foot ethernet cable and plugged the adapter into a power point in the next room that had enough clearance to fit the adapter.
The network seems to be fine now meaning it was either the ethernet cable or the power board. The problem remaining is that the powerpoints in the same room are too close to the floor to allow the adapter to plug directly into them.
Would a 30cm extension cord be OK for the adapter?
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I assume a 30cm ethernet cable between the AX73 and the powerline adapter should be OK.
Please don't worry. I've escalated your case to our support engineers and they will help provide a solution.
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