Connection drops when connected via docking station - fine when ethernet straight into laptop

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Connection drops when connected via docking station - fine when ethernet straight into laptop

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Connection drops when connected via docking station - fine when ethernet straight into laptop
Connection drops when connected via docking station - fine when ethernet straight into laptop
2023-11-06 09:28:58
Model: General Product  
Hardware Version: V5
Firmware Version:

Hi,

 

For weeks I have been having issues with my connection. Once it is connected, it's absolutely fine - but, getting it to connect takes lots of resetting and hoping for the best. I couldn't work out each time what made the difference. Some days I just couldn't get it to work at all.

 

Today, I have discovered by absolute fluke, that if I plug my ethernet cable straight into my laptop - it instantly works. No restarting or resetting - it just works.

 

As soon as I put my laptop into my docking station and plug the ethernet cable into there, it loses connection instantly. Plug it back into the laptop, it works again.

 

I have the plug with AV600 on it, and it's the second light that drops out.

 

I need to use my docking station to use my additional screens - but I can't use it without putting the ethernet cable into the docking station itself.

 

Help please :)

 

 

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Re:Connection drops when connected via docking station - fine when ethernet straight into laptop
2023-11-09 08:34:39

  @abbolaur 

 

Hi, if you connect the same computer to your router via the docking station, is there the same issue?

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Re:Connection drops when connected via docking station - fine when ethernet straight into laptop
2023-11-09 08:37:23

  @Sunshine 

 

hi - no it doesnt, It actually doesn't seem to be the docking station now: when the adapter is switched on, the whole internet in my house grinds to a halt. Turn it off again and speed returns to normal. 
 

I thought I'd isolated the issue but it seems to be the adapter.

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