Firmware problem

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Firmware problem

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Firmware problem
Firmware problem
2023-12-08 13:22:38 - last edited 2024-01-22 06:25:09
Model: Archer AX73  
Hardware Version: V1
Firmware Version: 1.3.5 Build 20230919 rel.12938

Reboot by self 

This happen sometimes

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#1
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1 Accepted Solution
Re:Firmware problem-Solution
2024-01-22 06:25:05 - last edited 2024-01-22 06:25:09

Hi All,

 

If anyone has similar issue, please refer to the workaround provided in this thread: Archer AX73 V1&V2 might reboot automatically when working together with some Range Extenders

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#7
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Re:Firmware problem
2023-12-08 13:45:29

  @AF63 will update new firmware stop reboot by self

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#2
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Re:Firmware problem
2023-12-11 04:00:53

  @AF63 

 

Hi, there is no known issue for AX73 V1 at this moment and since there were other users reporting it as well, we are trying to debug on AX73 V1.

It is recommended to provide the following details:
1. When the issue happens, does the AX73 V1 router reboot automatically? or just client device loses connection/internet but the router always stays on?
2. What is the network topology? Do you have any extenders in the same network? If so, is the EasyMesh enabled and a mesh network is established?
3. How often does the issue happen usually? and did it start since the firmware update?

4. How many client devices are usually connected to the router and what are they?

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:Firmware problem
2023-12-11 04:44:39

  @Sunshine nothings

I didn't log in press reboot , I log in check system log and delete

AX73 reboot by self without me log in 

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#4
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Re:Firmware problem
2023-12-11 04:47:54

  @AF63 automatically reboot didn't turn on been 2 year since I buy AX73

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#5
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Re:Firmware problem
2023-12-12 02:44:35

  @AF63 

 

We would like to escalate your case to the support engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond.    

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#6
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Re:Firmware problem-Solution
2024-01-22 06:25:05 - last edited 2024-01-22 06:25:09

Hi All,

 

If anyone has similar issue, please refer to the workaround provided in this thread: Archer AX73 V1&V2 might reboot automatically when working together with some Range Extenders

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#7
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