Home Network Community > All Threads > Deco M4 Solid White Only - not connected to network - can't reset
< All Threads

Deco M4 Solid White Only - not connected to network - can't reset

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco M4 Solid White Only - not connected to network - can't reset

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M4 Solid White Only - not connected to network - can't reset
Deco M4 Solid White Only - not connected to network - can't reset
2023-12-10 19:55:59
Model: Deco M4  
Hardware Version: V1
Firmware Version: Not sure

Noticed one of my AP M4s not connected to network. Went to reset but reset doesn't work. Light stays white all the time - but doesn't show up in app. Removed AP from network in app and still can't reset. No matter how long I hold reset the light sstays white...I have tried holding reset while plugging AC cord in. Still nothing. 

 

Any suggestions?

  1      
 
  1      
 
#1
Options
2 Reply
Re:Deco M4 Solid White Only - not connected to network - can't reset
2023-12-11 03:49:13

  @DG45 

Hi, I think it is very likely the hardware is broken.

May I know how long you have had the Deco?

It is suggested to contact the local support to check for warranty service.

https://www.tp-link.com/ca/support/contact-technical-support/#E-mail-Support

Thank you very much and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More Try to leave a Message if urgent help is required.
  0  
  0  
#2
Options
Re:Deco M4 Solid White Only - not connected to network - can't reset
2023-12-11 03:58:47

  @David-TP Hi David, thanks for the prompt reply. Looks like I bought in May of 2020. So it's been a few years. Doubtful there is warranty. At least I have confirmation of likely hardware issue and won't feel guilty about trashing it. 

  1  
  1  
#3
Options

Information

Helpful: 1

Views: 483

Replies: 2

Related Articles
Deco M4 White Lights Not On
599 0
Deco m4 is solid yellow always
217 1
Deco M4 solid green
505 0
Bricked M4? Constantly pulsing white
811 0
Deco M4 flashing red/white
1283 0
Deco M4 - Network connected devices
1381 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.