Could not apply homeshield subscription
I've just subscribed to security plus on my new x50 and the subscription is available in the deco app but whenever I try to apply it I get.
Couldn't apply homeshield subscription services to your network
error -300
Try again
ive tried a few times with the same error and also restarted the network.
its frustrating as payment for the yearly subscription has already been taken.
Any help appreciated.
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Hi, could you please help me submit the APP log here:
Can I have a screenshot of the error message?
Please also try to apply the Security+ under the mobile 4G/5G network.
Wait for your reply and best regards.
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Hi David-TP,
APP log log submitted with screenshot. I did add my TP-Link ID the add additional info box. Screenshot of error also below.
Many thanks for responding.
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