1 month old Archer MR500 can not detect sim card.

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1 month old Archer MR500 can not detect sim card.

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1 month old Archer MR500 can not detect sim card.
1 month old Archer MR500 can not detect sim card.
2024-01-01 14:26:54 - last edited 2024-01-01 21:42:09
Model: Archer MR500  
Hardware Version: V1
Firmware Version: 1.4.0 0.9.1 v0001.0 Build 230414 RC.39533n

Screen shotMy Archer MR500 can not detect any sim card, it was working fine this morning then 6 hours later .... no sim card detection.

 

Things that have been done to try to recover the situation is:

 

1 More then one reboot of system

2 Tested sim in other device and it is working

3 Have been in contact with 4/5G provider (Telenor-Norway) and sim is working as intended.

4 Have done 2 Firmware reboots 1with holding the WPS reset button for 10 sec until power indicator flashes, and 1 from system Tools on the Archer. still no detection of sim card

5 updated firmware still no sim detection. 

 

 

Any suggestions ?

 

Kind regards 

 

PolarBear68N
 

PS: Post updated after firmware update.

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3 Reply
Re:1 month old Archer MR500 can not detect sim card.
2024-01-02 03:58:28

  @PolarBear68N 

 

Hi, please share with us screenshots of Advanced->Status page and also system log file saved on Advanced->System Tools->System Log page.

 

If possible, please try a different SIM card to see if it can be detected, also try restarting the router when the SIM card is still inserted properly.

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Re:1 month old Archer MR500 can not detect sim card.
2024-01-02 07:09:44 - last edited 2024-01-02 07:11:37

  @Sunshine Thank you for responding!

 

"If possible, please try a different SIM card to see if it can be detected, also try restarting the router when the SIM card is still inserted properly."

This have been tried and it did not detect the other sim too. (The sim i did use for testing was my phone sim, however I will test this with another data sim later today)

I´m taking this device to the place i bought it today when this falls under warranty here in Norway.
 

The device have been prepared for returning so i can´t access it with out having to unpack it ...

 

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Re:1 month old Archer MR500 can not detect sim card.
2024-01-03 00:59:45

  @PolarBear68N 

 

Hi, that is noted and if still no any SIM card can be detected any more, you could claim warranty and get it replaced with the retailer.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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