Solution Unstable LTE Connection with Archer MR500 and MR550
This Article Applies to:
Archer MR500(EU) V1, Archer MR550(EU) V1
Phenomenon Description:
Some users have encountered internet dropouts with the Archer MR500 and MR550 routers after a certain period of normal operation. When attempting to log into the web page, an error message is displayed, indicating that the internet is not connected. Temporary resolution can be achieved by rebooting the router, but the issue might happen again after a while.
Workaround:
If you encounter similar issues, we recommend trying the following beta firmware and monitor if the internet will be more stable.
Archer MR500: Archer_MR500(EU)_V1_1.7.0_Build_20231122
Archer MR550: Archer_MR550(EU)_V1_1.5.0_Build_20230828
Note: Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
Further Troubleshooting Suggestions:
If the problem still exists after installing the above beta firmware, please provide the following information for further troubleshooting:
1. When the issue happens again, please login the web interface, share with us screenshots of Advanced->Status page, Advanced->Network->Internet page.
2. When the issue happens again, please go to Advanced->System Tools->System Log page and save a log file(don't restart the router, or previous logs will be cleared)
3. Detailed description of the issue and let us know how often it happens.
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@Sunshine Now running over a month with Beta 1.7.0 0.9.1 Firmware without a problem. Cross fingers ;-).
I did not change settings (automatic band selection, 4G preferred)
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Hi, we community have no advanced information yet when official firmware will be released, please pay attention to the firmware update on the router web interface and TP-Link official website.
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Osmosphere wrote
@Sunshine Now running over a month with Beta 1.7.0 0.9.1 Firmware without a problem. Cross fingers ;-).
I did not change settings (automatic band selection, 4G preferred)
Thanks a lot for the feedback, glad to hear that the beta firmware works much better in your case.
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Thank you for your reply!
Now I can say that, after the firmware upgrade as suggested, the router is working fine error free since 3 weeks!
The only question I would like to Address now is related to the differencies I see between the router model reported on the label and what I can see through the settings by getting access through the web page! Do I have the 500 or 550?! Is it possible I bought a 550 with the old hardware??
Many thanks for any support you can provide me in addressing this.
Have a nice day
Dario
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Hi, the model no. on the label is correct, so the product you have is indeed Archer MR550, the reason why web interface shows MR500 is that the MR550 uses the same firmware as MR500 initially.
For future update, you should use MR550 firmware.
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@Quyosh I didn't like the beta firmware, it needs the factory firmware after 2024, band 41, the frequency is 2600, turn it on, that's why I bought it, it says that the characteristics are podgejka, I need the latest 2024 program, it's not beta, we installed it, it's not good
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Hi, the supported frequency bands are the same with official firmware or this beta firmware including the band 41 as well, if there is any problem, please provide more details.
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@Quyosh Android connects band 41 to its frequency on the phone, but on the router, it is necessary to catch the 4G+ signal. Why is band 41 on the load selection point, but the signal is received on the phone? Why is this band 40-41 available on Keenetics, please don't tell me. Download 2024 stock firmware
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@avazbek_toshtem Model Number:4G+ Cat6 AC1200 Wireless Dual Band Gigabit Router
Model Type:LTEGATEWAY
Hardware Version:Archer MR500 v1.0 00000003
Firmware Version:1.7.0 0.9.1 v0001.0 Build 231122 Rel.61263n_Beta
App Version:4.4.19. Прошил этой программой, нужна последняя заводская программа 2024 года
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@Sunshine I had problems too, and it got better with firmware 1.7. Is it possible to add the watchdog timer function?
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