Deco X75 Pro: devices are disconnected from Deco wifi every few minutes

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Deco X75 Pro: devices are disconnected from Deco wifi every few minutes

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X75 Pro: devices are disconnected from Deco wifi every few minutes
Deco X75 Pro: devices are disconnected from Deco wifi every few minutes
2024-01-18 23:37:36 - last edited 2024-01-19 06:51:03
Model: Deco XE75 Pro  
Hardware Version: V2
Firmware Version: 1.2.7 Build 20231011 Rel. 71327

Hi!

 

I bought three Deco X75 Pro devices a few weeks ago. I was really impressed by the ease of use, at first, but I noticed that all my devices (computers, smartphones) have been disconnected form the wifi every now and then. Devices connected to Deco ethernet ports are fine.

 

On a Linux computer, the reason seems to be the 4th of 802.11 (disassociated due to inactivity):

 

Received Deauthentication event, reason: 4, from_ap: false

 

I only use 2.4Ghz and 5Ghz networks. 6Ghz is used for backhaul.

 

I tried to switch from router mode to AP mode, but it didn't change anything about these disconnections. I also tried to disable beam forming and fast roaming (and to disable mesh on each device), but no luck.

 

Is there a way to sort this situation? Do you notice the same?

 

I extracted the lines of the logs showing the disassociation events:

 

Thu Jan 18 23:13:30 2024 daemon.notice nrd[10388]: wlanifLinkEventsCmnGenerateDisassocEvent: Client 1A:E7:02:87:99:B5 disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:13:33 2024 daemon.notice nrd[10388]: wlanifLinkEventsCmnGenerateDisassocEvent: Client 1A:E7:02:87:99:B5 disassociated on APId 255 ChanId 6   ESSId 0  
Thu Jan 18 23:14:26 2024 daemon.notice nrd[10388]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 6   ESSId 0  
Thu Jan 18 23:14:26 2024 daemon.notice nrd[10388]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 6   ESSId 0  
Thu Jan 18 23:14:26 2024 daemon.notice nrd[10388]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 6   ESSId 0  
Thu Jan 18 23:14:26 2024 daemon.notice nrd[10388]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 6   ESSId 0  
Thu Jan 18 23:14:27 2024 daemon.notice nrd[10388]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 6   ESSId 0  
Thu Jan 18 23:14:27 2024 daemon.notice nrd[10388]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 6   ESSId 0  
Thu Jan 18 23:14:27 2024 daemon.notice nrd[10388]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 6   ESSId 0  
Thu Jan 18 23:14:29 2024 daemon.notice nrd[10388]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 6   ESSId 0  
Thu Jan 18 23:15:12 2024 daemon.notice nrd[10388]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:21:17 2024 daemon.notice nrd[24540]: wlanifLinkEventsCmnGenerateDisassocEvent: Client E2:8E:51:A3:1F:82 disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:21:17 2024 daemon.notice nrd[24540]: wlanifLinkEventsCmnGenerateDisassocEvent: Client E2:8E:51:A3:1F:82 disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:21:17 2024 daemon.notice nrd[24540]: wlanifLinkEventsCmnGenerateDisassocEvent: Client E2:8E:51:A3:1F:82 disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:21:17 2024 daemon.notice nrd[24540]: wlanifLinkEventsCmnGenerateDisassocEvent: Client E2:8E:51:A3:1F:82 disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:21:17 2024 daemon.notice nrd[24540]: wlanifLinkEventsCmnGenerateDisassocEvent: Client E2:8E:51:A3:1F:82 disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:29:11 2024 daemon.notice nrd[24540]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:31:16 2024 daemon.notice nrd[24540]: wlanifLinkEventsCmnGenerateDisassocEvent: Client 30:58:90:BD:EB:FF disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:31:16 2024 daemon.notice nrd[24540]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:31:16 2024 daemon.notice nrd[24540]: wlanifLinkEventsCmnGenerateDisassocEvent: Client 3A:0C:DF:5F:11:E9 disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:31:16 2024 daemon.notice nrd[24540]: wlanifLinkEventsCmnGenerateDisassocEvent: Client 1A:E7:02:87:99:B5 disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:33:32 2024 daemon.notice nrd[6565]: wlanifLinkEventsCmnGenerateDisassocEvent: Client 1A:E7:02:87:99:B5 disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:39:23 2024 daemon.notice nrd[6565]: wlanifLinkEventsCmnGenerateDisassocEvent: Client 3A:0C:DF:5F:11:E9 disassociated on APId 255 ChanId 36  ESSId 0  
Thu Jan 18 23:54:20 2024 daemon.notice nrd[6565]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 2   ESSId 0  
Fri Jan 19 00:00:37 2024 daemon.notice nrd[6565]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 36  ESSId 0  
Fri Jan 19 00:00:41 2024 daemon.notice nrd[6565]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 36  ESSId 0  
Fri Jan 19 00:01:44 2024 daemon.notice nrd[6565]: wlanifLinkEventsCmnGenerateDisassocEvent: Client D0:3C:1F:5E:F5:6A disassociated on APId 255 ChanId 36  ESSId 0  

Florian

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#1
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3 Reply
Re:Deco X75 Pro: devices are disconnected from Deco wifi every few minutes
2024-01-19 06:52:09

  @Mythical 

Hi, It is suggested to install the beta firmware here to see whether it helped improve the wireless stability:

Optimize The Overall App Experience on Deco XE5300/XE75/XE75 Pro

Thank you very much and best regards.

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#2
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Re:Deco X75 Pro: devices are disconnected from Deco wifi every few minutes
2024-01-19 07:30:29

  @David-TP Hi! Thank you for your quick answer. I upgraded to 1.2.8 Build 20231221 Rel. 50919, I'll test for a few hours, and see how it goes.

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#3
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Re:Deco X75 Pro: devices are disconnected from Deco wifi every few minutes
2024-01-19 10:58:42

@David-TP no device has been dropped for a few hours. It sounds very good! Thank you very much for your advice heart

 

I'll post a new message if something changes.

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#4
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