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Using Deco app on New Phone with existing network

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Using Deco app on New Phone with existing network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Using Deco app on New Phone with existing network
Using Deco app on New Phone with existing network
2024-01-23 18:27:17
Tags: #Installation
Model: Deco M5  
Hardware Version:
Firmware Version:

Hi 

I got a new phone recently and when I log in to my DECO app again, it's asking me to restart the entire process of setting up my mesh network at home.

 

I was wondering if anyone knew any workarounds...

 

Thanks

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Re:Using Deco app on New Phone with existing network
2024-01-24 06:20:05

  @ShayLink 

Hi, did you also log into the same email address that is used to set up Deco M5 for the first time?

If you have done that already, please leave me a message with the MAC Address of your main Deco M5.

Thank you very much and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:Using Deco app on New Phone with existing network
2024-01-24 20:37:47
Hi @David-TP, Yes, I tried to log in with the original email address. I will send you a DM with the deco details. Thanks for the quick response.
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