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Cpu usages 100% for certain condition

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Cpu usages 100% for certain condition

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Cpu usages 100% for certain condition
Cpu usages 100% for certain condition
2024-03-27 20:40:40 - last edited 2024-03-28 05:57:11
Tags: #Firmware Update #Network Connectivity #UPnP
Model: Archer AX1500  
Hardware Version: V1
Firmware Version: 1.1.21 Build 20231127 Rel. 47645(5553)

Hi,

I've been using the Archer AX1500 for 3 weeks. Occasionally, I've noticed packet loss when pinging the Google DNS from both the Wi-Fi networks (5GHz and 2.4GHz, device to google dns) . Interestingly, during these instances, the CPU usage spikes to 100%. Strangely, when I ping the Google DNS from the diagnosis tab of the router itself ( router to google DNS), there's no packet loss. 
 

Now, moving on to the debugging session. I've attempted to debug the problem multiple times. From the logs, I discovered that when the uPnP service restarts, the CPU usage spikes to 100%.

2024-03-28 01:57:51 UPnP INFO [29852] Service start

2024-03-28 01:57:50 UPnP INFO [29852] Service stop
 

I don't know why the service frequently restarts. Any idea about this?
 

Please note that the TP-Link Archer C54 router is connected to the Archer AX1500 router, which acts as a repeater.

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5 Reply
Re:Cpu usages 100% for certain condition
2024-03-28 09:55:22 - last edited 2024-03-28 09:56:12

  @Kirainhere 

 

Hi, does the packet loss happen only when the CPU usage reaches 100%?

On the wireless client devices, please ping the router LAN IP address and also google DNS at the same time to see if there is packet loss when pinging the router LAN IP address or not.

For comparison, you could also run the same tests on a wired computer.

If the issue happens with wireless connections only, please try to change the WiFi channel and channel width to see if it can be improved.

 

By the way, it is recommended to disconnect the Archer C54 when testing in case the client device connected to the repeater.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:Cpu usages 100% for certain condition
2024-03-28 13:53:38

  @Sunshine 

Yes. The packet loss occurs only when the CPU reaches 100%.

Ok, I will do the test but I have a confusion. Why does UPnP service restart? Is there any way to prevent this?


 

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Re:Cpu usages 100% for certain condition
2024-03-29 01:25:53

  @Kirainhere 

 

Hi, do you have any UPnP device or application that might need port forwarding and support UPNP? such as multiplayer gaming etc.?

You could try disabling it on Advanced > NAT Forwarding > UPnP page to see if it helps with the packet loss issue.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:Cpu usages 100% for certain condition
2024-03-29 11:11:22

  @Sunshine 

Hi, If I disable the uPnP service, then I believe VoIP calls like WhatsApp and Messenger calls won't be able to establish. I have attached a screenshot of the uPnP service status; it restarts without any reason.

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Re:Cpu usages 100% for certain condition
2024-04-01 02:11:53

  @Kirainhere 

 

Hi, could you please attach the complete log file after the issue happens? we would like to check if there are any WAN disconnections at similar times.

Usually, when WAN disconnects and reconnects, the router will reobtain WAN IP address, and related processes will be restarted including the UPnP.

If you have any WAN disconnecting issue, you could also check LED status of the router, test if your ISP modem is working stable or not, for more troubleshooting, please refer to this thread: What if TP-Link Router Disconnects from Internet?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Views: 2157

Replies: 5

Tags

Firmware Update Network Connectivity
UPnP
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