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Vodafone UK

SSG88

2024-05-13 06:49:32 - last edited 2024-05-20 08:38:16

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Vodafone UK

2024-05-13 06:49:32 - last edited 2024-05-20 08:38:16

Tags: #Network Connectivity

Model: Deco X73-DSL

Hardware Version:

Firmware Version:

Hi,

I am having problems connecting my X73-dsl to Vodafone ISP, FTTC connection. I believe the line is BT openreach.

I have been using the deco app for setup, selecting service provider as other.

PPPoE username and password has been provided from Vodafone. VLAN ID 901/101.

So the X73 is able to establish DSL connection but unable to access internet. I have tried adding @ vodafone to username but no luck. Have tried both VLAN ID's and also tried it turned off.

Have reset and updated the router to the latest firmware and is connected using the dsl filter my Vodafone hub came with.

I am not sure what to try next! Any suggestions would be greatly appreciated.

1 Accepted Solution

David-TP

2024-05-14 06:43:23 - last edited 2024-05-20 08:38:16

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Re:Vodafone UK-Solution

2024-05-14 06:43:23 - last edited 2024-05-20 08:38:16

@SSG88

Hi, are you able to plug the Vodafone hub back into the DSL service and log into its management page to check whether it used the same PPPOE username/password, and whether VLAN ID is needed or not?

I see someone mentioned Vodafone also used VLAN 911 for its broadband connection:

https://forum.vodafone.co.uk/t5/Broadband-connection/How-to-connect-a-third-party-router-to-gigafast-fibre/m-p/2675790

Thank you very much and best regards.

Check What's Currently Going on With Deco Deco Early Access Firmware Open for Test! Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

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1 Reply

David-TP

2024-05-14 06:43:23 - last edited 2024-05-20 08:38:16

Posts: 12353

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Re:Vodafone UK-Solution

2024-05-14 06:43:23 - last edited 2024-05-20 08:38:16

@SSG88

Hi, are you able to plug the Vodafone hub back into the DSL service and log into its management page to check whether it used the same PPPOE username/password, and whether VLAN ID is needed or not?

I see someone mentioned Vodafone also used VLAN 911 for its broadband connection:

https://forum.vodafone.co.uk/t5/Broadband-connection/How-to-connect-a-third-party-router-to-gigafast-fibre/m-p/2675790

Thank you very much and best regards.

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