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Can't connect to Router when Extender is Connected

PearlyH-24

2024-05-29 20:47:25 - last edited 2 weeks ago

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Registered: 2024-05-29

Can't connect to Router when Extender is Connected

2024-05-29 20:47:25 - last edited 2 weeks ago

Tags: #Network Connectivity #Access Control

Model: TL-WA855RE

Hardware Version:

Firmware Version:

I cannot connect to my router while my wifi extender is connected. In addition, the quality of internet I am receiving when the extender is connected is not good. Is there a way to 1. boost the quality of internet ofthe extender and 2. connect to the router while the extender is plugged in as well?

1 Accepted Solution

David-TP

2024-06-03 09:08:21 - last edited 2 weeks ago

Posts: 11769

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Registered: 2020-04-14

Re:Can't connect to Router when Extender is Connected-Solution

2024-06-03 09:08:21 - last edited 2 weeks ago

@PearlyH-24

Hi, if your TL-WA855RE is V5, it is also suggested to keep firmware updated. The latest official firmware-TL-WA855RE(EU)_V5_1.0.13 Build 231115 should fix this issue already.

https://community.tp-link.com/en/home/forum/topic/628396

Thank you very much and best regards.

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Try to leave a Message if urgent help is required.

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terziyski

LV7

2024-05-30 20:08:03

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Registered: 2013-10-12

Re:Can't connect to Router when Extender is Connected

2024-05-30 20:08:03

@PearlyH-24

Check your RE configuration - use this story as an example how to configure your devices.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".

David-TP

2024-06-03 09:08:21 - last edited 2 weeks ago

Posts: 11769

Helpful: 1602

Solutions: 1028

Stories: 9

Registered: 2020-04-14

Re:Can't connect to Router when Extender is Connected-Solution

2024-06-03 09:08:21 - last edited 2 weeks ago

@PearlyH-24

Hi, if your TL-WA855RE is V5, it is also suggested to keep firmware updated. The latest official firmware-TL-WA855RE(EU)_V5_1.0.13 Build 231115 should fix this issue already.

https://community.tp-link.com/en/home/forum/topic/628396

Thank you very much and best regards.

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Try to leave a Message if urgent help is required.

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Can't connect to Router when Extender is Connected

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