unstable connection

unstable connection

unstable connection
unstable connection
2024-08-06 12:58:43
Hardware Version:
Firmware Version: 1.2.5 20231120

Hello,

 

I have 3 DECO X50, one XE200 (as principal) and one X50-Outdoor.

I have link with a cable the XE200 to two X50

 

without doing anything I loose my connection since days...

any idea ? 

I have no change this weeks.

 

 

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#1
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3 Reply
Re:unstable connection
2024-08-07 07:17:10

  @Pascal_DECO_94 

Hi

 


It is possible to directly connect the XE200 to the two X50s via Ethernet wire without affecting the network. Regarding Ethernet Backhaul you could refer to the following link:
https://www.tp-link.com/support/faq/1794/

 

If the Internet is not available on Deco network, please refer to the steps below:

1. Check the Internet status of your ISP by connecting a PC directly into your ISP Modem/Router.

2. Reboot your ISP modem and the main Deco.

3. Use a different Ethernet cable between the ISP Modem and the main Deco, or switch to another Ethernet port on the main Deco.

4. Change the DNS Server from the Deco APP >> MORE >> Internet Connection >> IPv4, your phone has to be connected to the Deco Wi-Fi network before changing DNS settings.

5. If your PC has Internet when connected into the Modem while the main Deco doesn't, a Mac Clone of your PC might help, please refer to this article for configuring Mac Clone on Deco: https://www.tp-link.com/support/faq/2925/

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#2
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Re:unstable connection
2024-08-07 09:59:36

  @Joseph-TP Thanks. I going to check

 

But I have some time a kind of "crash / Reboot". Yesterday, we are watching TV connected with Cable to my DECO X50( also connecter to the main X200 in wired) and everythin "reboot"...

I lost the connection for 5 or 10 minutes...

 

 

Hw can I get log to identity the issue ? 

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#3
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Re:unstable connection
2024-08-08 10:24:55

  @Pascal_DECO_94 

Hi

 

It is recommended that you check or replace the network port and network cable.
For log, you could refer to the following link to log in to web management to check system log:
How to log into the web-based interface of my Deco

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#4
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