UB400 doesnt change from generic bluetooth radio to generic bluetooth adapter
Hello. I have tried the solution found in a previous thread about why the UB400 cant connect with controllers and speakers and other devices. But following their instructions going to device management and updating the ub400 to generic bluetooth adapter as said did not work. It still shows up like generic bluetooth radio. Tried many ports still nothing
Thank you in advance for your time.
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Hi
Is the problem that the computer’s Bluetooth page cannot find controllers and speakers?
If that is the case, the following links may provide assistance:
Troubleshooting of Bluetooth USB Adapter
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@Joseph-TP hi. The computer shows it only as mentioned above like a generic bluetooth radio adapter. which is great for speakers and things of that nature. But I want to connect a controller for games. As I said I did the update (solution mentioned in another thread) to generic bluetooth adapter but it didn't work it stayed the same as a generic bluetooth radio
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Hi
Generic bluetooth radio and generic bluetooth adapter may in some cases be used to describe the same hardware or functionality, depending on the different devices and operating systems.
For a thorough analysis of the issue you are experiencing, it would be beneficial if you could provide a detailed description of the problem and share the relevant thread.
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@Joseph-TP The adapter showing as I said doesnt connect with the controller! Seems like you dont know what you are saying dude and just answer to make your numbers go up. What is it you dont udnerstand from what I said? THE PROBLEM IS THE ADAPTER SHOWS AS A GENERIC BLUETOOTH RADIO ADAPTER AND DOESNT CHANGE. THAT BEING SAID AGAIN. IT CANNOT CONNECT TO THE CONTROLLER AS IT FINDS IT BUT IT CAN CONNECT TO OTHER DEVICES! clear enough? or you gonna say thing you did 2 replies ago?
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Hi
This issue should be related to the driver, so we will escalate it to the senior engineer for further analysis.
By the way, please kindly provide the hardware version of UB400, which usually starts with V or Ver.
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240840269, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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