Error while resetting guest password

Error while resetting guest password

Error while resetting guest password
Error while resetting guest password
2024-08-15 04:56:02 - last edited 2024-08-19 09:06:18
Model: Deco M4  
Hardware Version: V6
Firmware Version: 3.7.83

Whenever I am trying to reset my guest password, I consistently get the message

Failed to set wireless information. Need help to resolve this 

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#1
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1 Accepted Solution
Re:Error while resetting guest password-Solution
2024-08-16 03:01:38 - last edited 2024-08-19 09:06:18

  @JSU 

Hi, welcome to the community.

When I viewed your TP-Link ID, I noticed the current firmware for Deco M4 is 1.5.8, it is suggested to update to 1.6.2 first:

https://www.tp-link.com/en/support/download/deco-m4/v2/#Firmware

How to Update the Firmware of Deco ---Method 2 via Web Interface

 

After that, if the same issue continues, please help me save a screenshot of the error message and submit the Deco APP per the following post:

How to submit Deco APP log

 

Thank you very much and best regards.

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Re:Error while resetting guest password-Solution
2024-08-16 03:01:38 - last edited 2024-08-19 09:06:18

  @JSU 

Hi, welcome to the community.

When I viewed your TP-Link ID, I noticed the current firmware for Deco M4 is 1.5.8, it is suggested to update to 1.6.2 first:

https://www.tp-link.com/en/support/download/deco-m4/v2/#Firmware

How to Update the Firmware of Deco ---Method 2 via Web Interface

 

After that, if the same issue continues, please help me save a screenshot of the error message and submit the Deco APP per the following post:

How to submit Deco APP log

 

Thank you very much and best regards.

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