Deco X50 fails to connect devices to internet after firmware upgrade

Deco X50 fails to connect devices to internet after firmware upgrade

Deco X50 fails to connect devices to internet after firmware upgrade
Deco X50 fails to connect devices to internet after firmware upgrade
3 weeks ago
Model: Deco X50  
Hardware Version:
Firmware Version: 1.5.5 Build 20240718 Rel. 44414

After upgrade to 1.5.5 Build 20240718 Rel. 44414 even though devices do connect to Deco node, no internet is provided to them. If I reboot the nodes then it may work for the previous ones that didn't work, but then it will fail for others. I tested the ISP connection with a different router and had no issues.

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Re:Deco X50 fails to connect devices to internet after firmware upgrade
3 weeks ago

  @Iulian_David 

Hi, welcome to the community.

May I know how many online clients are connected to the Deco X50 Mesh system?

Are you able to constantly reproduce this issue?

-Did it mainly occur to a specific satellite X50? Is it the smart home devices that often had no internet when connecting to Deco?

 

At the same time,  please enable the guest network and move part of the mobile clients to the guest network.

And try to save a copy of the system log from the web UI in case we need it later: Deco web interface login

 

By the way, do you still remember the original firmware version before the upgrade?

Wait for your reply and best regards.

 

 

 

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