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"Intermittent Client Disconnections on TP-Link Deco M9: Connection Restores When App is Opened"

mano_shu

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"Intermittent Client Disconnections on TP-Link Deco M9: Connection Restores When App is Opened"

Friday

Tags: #Network Connectivity

Model: Deco M9 Plus

Hardware Version:

Firmware Version: 1.6.4 Build 20240718 Rel.76925

I am using the TP-Link Deco M9 in router mode. The connection to clients connected to the router periodically gets disconnected. However, when I open the Deco app, the connection gets restored. What could be the cause of this?

1 Reply

David-TP

Saturday

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Re:"Intermittent Client Disconnections on TP-Link Deco M9: Connection Restores When App is Opened"

Saturday

@mano_shu

Hi, welcome to the community.

May I know how long you have had the Deco M9 Plus? Did the disconnection issue start recently?

I don't think the Deco APP might be related to the disconnection issue but there was similar feedback a few days ago with a different mode:

https://community.tp-link.com/en/home/forum/topic/701000

Are you able to restore the internet connection almost every time when you open the Deco app？

What are the model numbers of the devices that frequently dropped out?

Please also disable "Fast roaming" and "Beamforming" to see whether it made any difference to the network stability.

Wait for your reply and best regards.

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Try to leave a Message if urgent help is required.

mano_shu

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"Intermittent Client Disconnections on TP-Link Deco M9: Connection Restores When App is Opened"

"Intermittent Client Disconnections on TP-Link Deco M9: Connection Restores When App is Opened"

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