app on new phone missing previous setup

app on new phone missing previous setup

app on new phone missing previous setup
app on new phone missing previous setup
2024-10-04 15:16:06 - last edited 2024-10-08 08:02:12
Model: Deco M4  
Hardware Version: V2
Firmware Version:

i changed my phone, and after i installed the app and logged in, i do not see the setup of my home deco, that i had on the previous phone. It promnts me to install it again. Can i recover it so i don't have to reset evrything? please help, thank you

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#1
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Re:app on new phone missing previous setup-Solution
2024-10-08 08:02:06 - last edited 2024-10-08 08:02:12

  @rbogdani 

Hi, did you sign into the same email account as the previous mobile phone?

It is suggested to refer to Paint Your Home in Wi-Fi/ Let's begin on the Deco APP for more suggestions.

Best regards.

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Re:app on new phone missing previous setup-Solution
2024-10-08 08:02:06 - last edited 2024-10-08 08:02:12

  @rbogdani 

Hi, did you sign into the same email account as the previous mobile phone?

It is suggested to refer to Paint Your Home in Wi-Fi/ Let's begin on the Deco APP for more suggestions.

Best regards.

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#2
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Re:app on new phone missing previous setup
2024-10-08 08:33:25

  @David-TP helo, thank you for your resoponse, but it did not worked. I still see that "paint your home in wi-fi" message when i log in

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