I realise the issue is probably that my new X50 appears to be using a default SSID rather than the one I created when first setting up my network. Assuming this is the problem can someone advise how I can get the additional x50 to connect to the network, rather that the default one "Deco_FAE8" ?

 

I have tried logging into the new device but it's asking for the password "of the owner ID to manage the Deco network" and I have no idea what this is

  @David-TP Have followed you suggestions, but still having issues. Let me advise what I have done step by step

1) Removed new Deco X50 (named "Garden room") from the network using the App

2) Press the rest button on X50 to return to default settings

3) X50 goes to flashing blue, "ready for setup"

4) app advises new Deco found

 

5) Device added and name changed to "garden room"

6) Settings applied

7) Message on app "Deco added"

8) Status light goes "green"

9) Deco network map indicate that "Garden room" is connected to main Deco ("Office")

 

 

 

10) no devices are connecting to "Garden room" even other deco's if "connection preference" is changed

11) on checking details of "Garden roon" Deco. it is showing the SSID as still being the "Default" network

 

For some reason the "Garden room" deco is not downloading the details of the SSID it shoud be using from the Master Deco ("Office") even though it is connected to it.

 

Any suggestions ? 

P.S. I have also tried to log into the device using it's IP and the password isn't recognised ( even thoug I am using the one for the Deco app)

 

  @David-TP Hi David, I have tried to make the "Garden room" deco using the app

 

but it has failed !!

 

While the network map shows the "garden room connected to the main "office" deco it does not appear to connect to anything else. I have tried "forcing" other deco's ("dad pad" and "living room") to connect to the "Garden room", by turning Auto connection preference off, but they don't appear to see the "Garden room" deco

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

FYI the "living room" unit is @5 metres away through a stud partion wall

 

The thing that confuses me is that I can be standing next to the "Garden room" Deco and my iphone will not connect, nor will the node see it 

 

I attempted to upgrade all the nodes, but without sucess

 

 

Any other suggestions I could try ?

 

Thanks in advance

 

Paul

 

 

  @David-TP . The original 3 x X50 Deco's were bought as a set and used when I first setup my wireless network. The latest is an addition which I purchased last week. Do you think it may be worth my reseting all the Deco's and rebuilding my wifi network from scratch ?

 

I know it should not be needed as I should be able to add extra units as required, but for some reason it doesn't appear to be working

 

Thanks again

 

Paul

  @David-TP I replied to your suggestions regarding my issue last Friday, but haven't any reply from you. I haven't been able to make the new Deco into the main (see my last posts)

 

Do you have any further suggestions for me ?

 

Regards

 

Paul

  @David-TP I have recieved your email, thanks for that. 

I will follow your suggestions and get back

 

regards

 

Paul

  @David-TP 

I followed the steps you sent and I attempted to upgrade the Deco's via the UI but without sucess.

I went to the download centre and downloaded the file, which I take to be the correct one for my Deco's. (see attached). But when I tried to upgrade recieved the message "Upgrade failed. Plase selec the latest version of firmware to upgrade".

Am I selecting the incorrect version of X50 firmware ?

 

I will also send you a copy of the logfile 

 

Let me know suggested next steps. I am away for a few days, so wont be able to try anything until Tuesday 22nd 

 

Thanks for your assistance

 

Paul