@Paul_E 

You are logged in to the main Deco, which is V1. The firmware is for V1.2. Log in to the "Office" and "Dad Pad" individually over using the respective IP address and perform the update from there.

  @delong91 @david_tp I  have now logged into all my 3 original deco's to upgrade the firmware as suggested (1.2.0 build 20240828 rel 84587). 

I managed to sucsessfully upgrade the "Dad Pad" and "living room" units but, when I logged into the "Office" Deco the upgrade failed. Error message "Please select the latest version of firmware".

As you can see from the attached, the "office" Deco remains on f'ware 1.2.0 Build 20231229

Whilst the Network map on the app shows everything is ok, and the "living room" deco now connects to the new "Garden room app (as I expected). The Network map on the UI shows a connection failure. Yet everything seems to be working ok. Finally I still appear to be unable to connect any wireless device such as iphone or Alexa, to the "Garden room" deco which is still showing it has "no clients connected" despite the fact the App network map show it connect to both the "living room" and "Office" Decos.

So to summarise

• I am unable to upgrade the software on the "Office" Deco from1.2.0 Build 20231229 rel 43148
• The UI network map shows connect failure, contradicting the Metwork map on the app
• Other than other Deco's I cannot get any wireless device to connect to the "Garden room" deco

Any suggestions ?

Regards

Paul

  @David-TP  I have tried your suggestion, powering off all satellite Deco's and then attempting to upgrade the main "office" Deco. But without luck. The "office" is still on 1.4.5 build 20240828 Release 84587

I have also submitted the Deco App log, so you should have recieved them. When you have reviewed them please come back and suggest next steps

Regards

Paul

  @David-TP update on my last post. Wifi devices, other that the Deco's arwe now connecting to the "garden room" Deco, which was one of the oringinal issue.

the oinly issue outstanding would appear to be that I cannot upgrade the firmware on the main "office" Deco.

Please advise 

Paul

  @David-TP David, it does appear that the Office Deco has updated to the latest firmware version, when I'd attempted the download with the "satellite" deco's powered off. It just seems it took some time before it appeared on the Deco.

However, since the firmware update on the main "Office" deco. The broadband speed I'm getting has dropped.

I have 1Gb broadband, throught a Virgin Media Hub 4. This hub is set to be in "Modem" mode to allow the "Office" Deco is act as the router. But since the upgrade the speed is down to @1Mb even when I do a speed test through the wired PC.

To check that the issue is not on the broadband itself, I disconnected the Deco's, connected the PC directly to the virgin media hub, which was put back in "router" mode and carried out another speed test, This time the speed was @950Mb, what I would expect.

I have reconnected the Deco's, put the Virgin Media hub back in Modem mode and tried another test, but I'm only getting 1.5 Mb. Ican only assume there is an issue with this version of firmware on the "office" Deco. As the Deco has always worked satifactory before.

Any suggestions ?

Paul

   @David-TP David, yes the drop in b'band speed did start, just after the upgrade of the "office" deco to the new firmware. I have tried rebooting everything without sucsess.

The wireless speeds between deco's seem to be ok, but is there a away of testing this ?

At present the broadband speed I am getting is so slow as to be unuseable, so any response or suggestions as to next steps are eagerly awaited

Thanks

Paul