Deco X60 Parental Control Time Incorrect

Deco X60 Parental Control Time Incorrect

Deco X60 Parental Control Time Incorrect
Deco X60 Parental Control Time Incorrect
Friday - last edited Saturday
Model: Deco X60  
Hardware Version: V3
Firmware Version: 1.3.0 Build 20240830 Rel. 50008
Hi Support Team,

 

Recently I bought a 3 X60 units in order to have a better internet experience.

Also I add the extra Parental Control option through the Deco application.

 

I had created a schedule for my kids for each day to have a maximum internet connection.

 

First bug I noticed, there is no option to select each device and create an individual time limit.

The option for getting the results is to create multiple devices profiles and deselect the free time we allowed via offtime > custom days, in my logical sense it should be the opposite way…

Second bug is the time shift, any hour I “allow” the connection in the custom days doesn’t work by the required time.

Already checked the web interface and the time zone is correct.

See the pic below that shows that the time start 1 hour before.

All the 3 units Firmware Version is 1.3.0 Build 20240830 Rel. 50008

 

Please Help!

A desperate parent ;)

Nadav

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#1
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3 Reply
Re:Deco X60 Parental Control Time Incorrect
Yesterday

  @Nadav0Azulay 

Hi, welcome to the community.

Could you please also refer to this link to help me submit the APP log:

How to submit Deco APP log

 

Is this the first time that you have released this issue?

Thank you very much and wait for your reply.

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#2
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Re:Deco X60 Parental Control Time Incorrect
Yesterday

 Hi  @David-TP  !

 

Its a new system so  the issue was from day 1 :(

See log attached.

 

Thanks,

 

Nadav

David-TP wrote

  @Nadav0Azulay 

Hi, welcome to the community.

Could you please also refer to this link to help me submit the APP log:

How to submit Deco APP log

 

Is this the first time that you have released this issue?

Thank you very much and wait for your reply.

 

File:
log-2024-11-11.zipDownload
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#3
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Re:Deco X60 Parental Control Time Incorrect
23 hours ago

  @Nadav0Azulay 

Hi, Thank you for the update.

I think the attached log is saved from the web interface, right?

How about the Deco APP log that is submitted through the Deco app directly:

How to submit Deco APP log

Wait for your reply and best regards.

 

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#4
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