AX5400 - Blocking Microsoft Teams
Hi,
I have enabled HomeShield (free version) on my router and its blocking Microsoft Teams. How do I whitelist Microsoft Domains? I could not find any microsoft domain in the blocked website list.
thanks.
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Hi @abk16
Thank you for your feedback and update. If it works normally now, I suggest you continue to observe for a while.
If you encounter similar problems again, please restart the router or adding specific websites to the Allow list.
I have reported your situation to the relevant department, and they will continue to test and improve it in the future. Please pay more attention to subsequent updates.
Thank you~
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Hi @abk16
If you encounter a situation where a specific website is being blocked by the filtered content parental control feature, there are a few steps you can take:
1. Review the block history.The HomeShield Parental Control could record the daily blocked history, you can open the Deco/Tether APP->Parental Control page to find the block history list,
2. Add the website to approved websites: If you can find the related domain name in the block history page, tap on the "More" ->"three dots next to website" to add this website to approved websites.
Hope it can help you.
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@Joseph-TP thanks for your response. I looked at it before and the block list does not have any website which I can related to Microsoft Teams application. However, in the parent control if is do not enable Games filter then it works. Surprisingly, same behaviour is with Microsoft.com. If the game filer is enabled then blocks microsoft.com and it does not even show it in the block website list. I am using Tether App
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Hi @abk16
Thank you for your feedback and update. If it works normally now, I suggest you continue to observe for a while.
If you encounter similar problems again, please restart the router or adding specific websites to the Allow list.
I have reported your situation to the relevant department, and they will continue to test and improve it in the future. Please pay more attention to subsequent updates.
Thank you~
- Copy Link
- Report Inappropriate Content
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