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Archer AX3000 devices no longer see 2ghz wifi (while 5ghz is fine)

Alex_Sp

2024-11-24 07:43:21 - last edited 2 weeks ago

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Archer AX3000 devices no longer see 2ghz wifi (while 5ghz is fine)

2024-11-24 07:43:21 - last edited 2 weeks ago

Model: Archer AX3000

Hardware Version: V1

Firmware Version: 1.3.3 Build 20240628 rel.37017(5255)

Title pretty much. Out of the blue all my 2ghz devices lost connection and can no longer see the wifi, meanwhile 5ghz is totally fine.

What I've tried so far:
Rebooting router
Updating firmware
Switching wifi channels from auto to 1/6 and etc
Changing wifi SSID and password, changing auth options WPA2-PSK[AES] / WPA3-PSK[AES]

Tether software and router admin panel show that everything is fine but no device can see 2ghz wifi anymore. Is my router fried? It's barely 2 months old at this point.

1 Accepted Solution

Joseph-TP

2024-11-25 07:44:29 - last edited 2 weeks ago

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Registered: 2024-06-22

Re:Archer AX3000 devices no longer see 2ghz wifi (while 5ghz is fine)-Solution

2024-11-25 07:44:29 - last edited 2 weeks ago

Hi @Alex_Sp

1. Check the WI-FI lights, if they are off, press the WI-FI/WPS button on the back of the router for about 5-10s until the lights flashing, then confirm whether the WI-FI can be detected when lights are stable.

2. If WI-FI lights are on, open the Tether APP, go to More > Wi-Fi Settings, and make sure the 2.4G/5G network is enabled and not hidden.

3. If you are only seeing the 5 GHz network (TP-Link_XXXX_5G), not the 2.4GHz network (TP-Link_XXXX), please disable the "Smart Connect" feature.

4. Check whether all your devices can't see the TP-LINK WI-FI, if only certain devices, update the driver or system on your wireless client device.

5. Try another Router with your wireless devices for a comparison.

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Joseph-TP

2024-11-25 07:44:29 - last edited 2 weeks ago

Posts: 841

Helpful: 65

Solutions: 181

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Registered: 2024-06-22

Re:Archer AX3000 devices no longer see 2ghz wifi (while 5ghz is fine)-Solution

2024-11-25 07:44:29 - last edited 2 weeks ago

Hi @Alex_Sp

2. If WI-FI lights are on, open the Tether APP, go to More > Wi-Fi Settings, and make sure the 2.4G/5G network is enabled and not hidden.

3. If you are only seeing the 5 GHz network (TP-Link_XXXX_5G), not the 2.4GHz network (TP-Link_XXXX), please disable the "Smart Connect" feature.

4. Check whether all your devices can't see the TP-LINK WI-FI, if only certain devices, update the driver or system on your wireless client device.

5. Try another Router with your wireless devices for a comparison.

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Archer AX3000 devices no longer see 2ghz wifi (while 5ghz is fine)

Archer AX3000 devices no longer see 2ghz wifi (while 5ghz is fine)

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