Problems with X50 wired units after upgrade

Problems with X50 wired units after upgrade

Problems with X50 wired units after upgrade
Problems with X50 wired units after upgrade
2024-11-24 13:14:52 - last edited 2 weeks ago
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.6.1 Build 20241010 Rel. 65389

My Deco X50 mesh system firmware was recently upgraded. Since then I have a very strange problem. I have the main X50 connected to another router, which in turn is connected to yet another router that is connected to the ISP. I have some units connected to the ISP-router, like my NAS.

On one of the satellite X50´s I have two wired units. One desktop PC and one PLC. After the upgrade I cannot access any of the wired devices from other WiFi-connected devices. I also cannot connect to the NAS anymore from any of the wired units, but no problem to connect from the WiFi units.

I can access the internet from the wired devices.

I have tested to run the Deco as both Access point (which I had before) and as Router, but no difference.

What can I do?

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#1
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1 Accepted Solution
Re:Problems with X50 wired units after upgrade-Solution
3 weeks ago - last edited 2 weeks ago

  @ChristerS 

Hi, Thanks for the update.

It seems like the issue lies with the Ethernet connection on the satellite Deco X50.

There should be 2 satellite Deco X50s. Does it make any difference after swapping the location of the two satellite X50s?

 

By the way, I saw you mentioned earlier that "On one of the satellite X50 I have two wired units. One desktop PC and one PLC".

-I thought the "PLC" was short for powerline adapters. Is it something else?

- Are those two units set to use static IP addresses, or DHCP?

- Can you see those two devices on the "Online Clients" on the Deco APP?

 

When Deco is in AP mode, many advanced features related to NAT/DHCP are no longer available. I can't figure out something else that might cause the current issue.

Wait for your reply and best regards.

 

 

 

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#4
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Re:Problems with X50 wired units after upgrade
3 weeks ago

  @ChristerS 

Hi, welcome to the community.

Is the current network topology like:

It is still suggested to set Deco into "Access Point" mode.

 

 After the upgrade I cannot access any of the wired devices from other WiFi-connected devices.

I also cannot connect to the NAS anymore from any of the wired units, but no problem to connect from the WiFi units.

-Can you consistently reproduce this issue?

-Can you still ping(How to Use the Ping Command) these wired desktop and powerline adapters over WiFi connection?

- How about the wireless clients from the "satellite Deco X50"? can they access the wired desktop and powerline adapters?

 

Wait for your reply and best regards.

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#2
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Re:Problems with X50 wired units after upgrade
3 weeks ago

David-TP wrote

  @ChristerS 

Hi, welcome to the community.

Is the current network topology like:

It is still suggested to set Deco into "Access Point" mode.

 

 After the upgrade I cannot access any of the wired devices from other WiFi-connected devices.

I also cannot connect to the NAS anymore from any of the wired units, but no problem to connect from the WiFi units.

-Can you consistently reproduce this issue?

-Can you still ping(How to Use the Ping Command) these wired desktop and powerline adapters over WiFi connection?

- How about the wireless clients from the "satellite Deco X50"? can they access the wired desktop and powerline adapters?

 

Wait for your reply and best regards.

  @David-TP 

 

Hello,

Yes, the topology is more or less like your sketch.

The problem is there all the time.

I cannot ping the wired units from wifi clients, but I can ping and access the NAS and I cannot ping any of the other units from the wired clients.

I have no powerline adapters, only physical network cables and wifi.

To me it seems as if the wired clients are not allowed to access anything else but the internet.

 

B.r.

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#3
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Re:Problems with X50 wired units after upgrade-Solution
3 weeks ago - last edited 2 weeks ago

  @ChristerS 

Hi, Thanks for the update.

It seems like the issue lies with the Ethernet connection on the satellite Deco X50.

There should be 2 satellite Deco X50s. Does it make any difference after swapping the location of the two satellite X50s?

 

By the way, I saw you mentioned earlier that "On one of the satellite X50 I have two wired units. One desktop PC and one PLC".

-I thought the "PLC" was short for powerline adapters. Is it something else?

- Are those two units set to use static IP addresses, or DHCP?

- Can you see those two devices on the "Online Clients" on the Deco APP?

 

When Deco is in AP mode, many advanced features related to NAT/DHCP are no longer available. I can't figure out something else that might cause the current issue.

Wait for your reply and best regards.

 

 

 

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#4
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