New installation

New installation

New installation
New installation
Saturday
Model: Deco X50 - PoE  
Hardware Version:
Firmware Version:

JUst unboxed the router and started the installation.

Downloaded te deco app. App identified the router, connected to the native wireless. 

It then startes with detecting internet connection and give this error.

I get an error an error " It looks like Deco is not properly connected.

1. Check if the Ethernet cable is plugged in properly"

 

The cable is fine . When I connect it back my old router (netgear) it works fine. After this error message the blue light becomes solid for a few minutes and then starts blinking again.

 

Any solutions please?

 

 

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Re:New installation
Monday - last edited Monday

  @Rkhydi_011 

 

Hi, welcome to our community.

Here are some suggestions for your reference:

1.Try another Ethernet cable/Try a different port on the Deco.

2.Set another Deco as the main unit

If neither above does not work, please share your ISP name, model number of the modem.

You may also contact local technical support for direct help.

 

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