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Ring Spotlight Cam Plus unable to connect to Wi-Fi

Ring Spotlight Cam Plus unable to connect to Wi-Fi

Ring Spotlight Cam Plus unable to connect to Wi-Fi
Ring Spotlight Cam Plus unable to connect to Wi-Fi
2025-01-21 15:02:34 - last edited 2025-02-20 10:01:09
Tags: #Network Connectivity #Camera Security
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.6.3 Build 24112112 Ref. 78921

I have not been able to successfully connect a brand new Ring Spotlight Cam Plus to the Wi-Fi- network. Some notes:

 

Wi-Fi network is made up of 5 X50 routers. I have tried connecting to different routers and all have the same issues

I have had the same issue with 2 brand new Ring Spotlight Cam Plus so can rule out the Ring devices

I have a Ring doorbell and Chime and they connect to the Wi-Fi network and work perfectly

I have tried connecting to the Guest Wireless using 2.4Ghz and same issue

I have tried connecting to a new IOT network and same issue

I have managed to get the Ring devices connected and working as a one off, but as soon as the Ring devices is turned off they are not able to reconnect 

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#1
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1 Accepted Solution
Re:Ring Spotlight Cam Plus unable to connect to Wi-Fi-Solution
2025-01-22 10:20:17 - last edited 2025-02-20 10:01:09

  @Epsillo 

Hi, Thank you very much for the update.

It is suggested to install the 1.6.4 version here to see whether it helped:

Deco X50_V1_1.6.4 Boosted Network Stability for Smart Home Devices

 

Please also disable "Fast Roaming" and "Beamforming" under Deco APP>More>Advanced.

Then turn off "Mesh Technology" for Ring cameras.

Wait for your reply and best regards.

 

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Boost Your Network Performance with the Latest Realtek AX/AXE Adapter Driver ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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#2
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Re:Ring Spotlight Cam Plus unable to connect to Wi-Fi-Solution
2025-01-22 10:20:17 - last edited 2025-02-20 10:01:09

  @Epsillo 

Hi, Thank you very much for the update.

It is suggested to install the 1.6.4 version here to see whether it helped:

Deco X50_V1_1.6.4 Boosted Network Stability for Smart Home Devices

 

Please also disable "Fast Roaming" and "Beamforming" under Deco APP>More>Advanced.

Then turn off "Mesh Technology" for Ring cameras.

Wait for your reply and best regards.

 

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Boost Your Network Performance with the Latest Realtek AX/AXE Adapter Driver ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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#2
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Re:Ring Spotlight Cam Plus unable to connect to Wi-Fi
2025-06-03 16:49:19

  @David-TP 

 

I have exactly the same problem. I have tried everything suggested on all the forums, but still cannot get my Ring Spotlight Cam Plus cameras to connect.

 

I have a TP-LINK Archer VR600 connected to a mesh system made up of  approx. 8 x TP-LINK M5 units.

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Re:Ring Spotlight Cam Plus unable to connect to Wi-Fi
2025-06-04 03:34:05

  @GordonP 

Hi, would there be any error message when Ring cameras fail to connect to Deco?

 

"I have a TP-LINK Archer VR600 connected to a mesh system made up of  approx. 8 x TP-LINK M5 units."

-Did you set Deco M5 into Access point mode?

-How about the firmware version of the Deco M5?

-Would the Ring cameras be able to connect to the 2.4GHz of VR600?

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Boost Your Network Performance with the Latest Realtek AX/AXE Adapter Driver ▶Deco M5 Newly Introduced Advanced Parental Control Features Try to leave a Message if urgent help is required.
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Re:Ring Spotlight Cam Plus unable to connect to Wi-Fi
2025-06-16 10:35:36

  @GordonP in the end, I purchased a Ring Chime Pro WiFi Extender, which the Ring Cams connect to and it works perfectly. The Ring Chime Pro WiFi Extender connect to the WiFi provided by the Tp-Link Deco equipment and creates a WiFi network specifically for the Rim Cams. I assume that it works because it bypasses the security or issues with the Tp-Link Deco network. Give that a go. Thanks

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