Deco BE65-5G - serious 5G issues
I have the exact same problem with the BE65-5G router as decribed here: https://community.tp-link.com/en/home/forum/topic/736386 – it keeps turning red and losing the network. The only fix is to set the BE65-5G to "4G only." External antennas are connected, and the signal is excellent....
I also think that the information provided by German 5G providers is sometimes outdated or incorrect. For example, O2 is still listed as E-Plus, and you have to enter the APN settings manually.
This is probably also the reason for the occasionally very unstable internet connection with noticeable interruptions when switching between cells — despite good connection parameters (RSRP: -75 to -85 dBm / RSRQ: -6 dB to -7 dB / SNR: +9 dB to +22 dB).
In 5G mode, the BG65-5G regularly loses connection completely during cell switches and shows a red light. In 4G mode, at least the connection is maintained (with a short interruption) during the rare cell switches without needing a restart.
For such an expensive device, I find this very disappointing, especially since everything else about this router is almost perfect.
...I hope that this will be fixed with an upcoming firmware update soon...
Jack
Hi, Thank you very much for the feedback.
May I know who your SIM carrier is?
I'd like to follow up on your case via email and could you please help me check the following details:
1. How often would the 5G internet randomly drop out?
2. Can you switch the network mode back to "5G preferred" and save the following details when the Deco was red again:
- Some screenshots of the internet settings when Deco was red, such as:
- A copy of the system log when Deco was disconnected.Deco web interface login
Wait for your reply and best regards.
