@shayvee 

See if the following steps help if not please get back to us. Thank you.

How to set up PureVPN on your Deco router:

1. Open the Deco App: Launch the TP-Link Deco app on your smartphone. 
2. Navigate to VPN Client: Go to the "MORE" section, then "Advanced," and select "VPN Client". 
3. Add a VPN Profile: Tap the option to add a new VPN profile. 

4. Configure PureVPN:
   • Description: Enter a name for the connection, such as "PureVPN". 
   • VPN Type: Select "OpenVPN" from the available options. 
   • Credentials: Enter the PureVPN username and password you can find by logging in to your PureVPN account or visiting PureVPN support site. 
   • Configuration File: Download the OVPN file from your PureVPN account and upload it to the Deco app. 

5. Save and Enable: Click "Save" to save the settings and then enable the VPN profile to activate the connection. 

  @shayvee 

Ok going to tag a member of the TP-LInk staff to see if they can help, Since it's the weekend you may not hear from anyone for 24 to 48 hours. 

@David-TP 

  @shayvee 

Hi, thanks for the feedback.

Could you please send an email to support.forum@tp-link.com with the following details:

Subject: [Forum Escalation][ID 839718]PureVPN forever connecting

• A copy of the OpenVPN config file.
• The web UI system log: Deco web interface login

(It is suggested to disable VPN Client on the Deco APP and restart the Deco hardware once; then enable VPN Client again and upload the VPN config file. After that, please log into the web UI and save the system log.

By the way, if you use the same OpenVPN config file on the laptop, can you successfully connect to the PureVPN server?

Wait for your reply.

Best regards.