Deco x55 loses connection when opening the app

Deco x55 loses connection when opening the app

Deco x55 loses connection when opening the app
Deco x55 loses connection when opening the app
Monday
Model: Deco X55  
Hardware Version:
Firmware Version: 1.6.7 Build 25031412 Rel. 48241

I was having issues with frequent drop outs all day for weeks, and decided to factory reset the units. But even after following through with setup, lights were red, no connection.

 

I've just discovered that upon opening the Deco App or the web interface the whole system goes down. Sometimes instantly, other times a few seconds later. 

 

Once I close the app or web interface, green light and internet is fine. I've replicated this several times. 

 

Is there a fix for this? 

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#1
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Re:Deco x55 loses connection when opening the app
Tuesday

  @Lasydia 

Hi, maybe you could try to log into the Deco App via mobile data first, then 

 

And a new firmware 1.7.1 has been released for Deco X55 a few weeks ago. It is also suggested to update to the latest firmware:

https://www.tp-link.com/en/support/download/deco-x55/v1/#Firmware

Thank you very much.

Best regards.

 

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#2
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