Deco internet connection incorrect status
I'm getting this error messsage from my Deco BE65
No Internet Connection
Something's wrong with the hardware connection. Please try the following:
- 1. Make sure the Ethernet cable is securely and properly connected to the Internet port.
- 2. Try another Ethernet cable.
- 3. Make sure the connected modem is securely and properly connected.
- 4. If the problem persists, reboot or reset your Deco
I have a mash network with 3 Decos, 1 BE65 and 2 BE22.
When I first installed, everything worked fine. I was able to test the internet speed using the Deco Mobile App. I was also able to use PureVPN within my network. The Deco network was configured as router mode.
The BE65 is connected to the internet through a port in a TP-Link Switch, receiving a cold IP address in my internal network.
I changed the the network mode to access point, because I was having problems with my NAS and Printer that are direct connected to the TP-Link switch. Till here, everything was working fine (I've just lost some features I had in router mode, but I was fine OK with that), including the external access via internet via mobile app to configure my Deco network was working fine.
A couple of weeks later, I start to receive the No internet connection from the mobile app and could not access the configuration remotely.
I've already tried to reinstall the Decos from scratch and I've just updated the firmware to 1.3.2 today.
Don't know what more I can do....
Thks
1) My network diagram is ISP1 + ISP2 ---> TP-Link ER605 ---Cable-->BE65 (Main Deco)--Cable--> BE22 Deco--Cable-->BE22 Deco
The main deco is connect to ER605 via cable in one port. From the 2nd port on BE65 is connect the one BE22 and from the 2nd port of this BE22, is connect the other BE22
2) The LED status on all of the Decos are Red
3) I cannot find this option in Deco App. The youtube video from the other link shows a version of the Deco app that appears to be an old one. In my Deco app I can see under de More menu:
Wifi Configuration
Guest Network
IoT Network
WPS
Network Optimization
Internet Speed Test
Advanced
Administrators
LED control
System
Under de Advanced menu:
Operation Mode: Set to Access Point
Wireless Network Mode: Stable Mode
DHCP Smart: Active
USB share
Fast Roaming: Inactive
Beamformin: Active
4) Yes, I have internet on the PC.
The PC IP address is 192.168.1.178
The Main Deco IP is 192.168.1.71, because I've reserved the IP for my Decos:
Main Deco: 192.168.1.71
Satellite Deco 1: 192.168.1.72
Satellite Deco 2 : 192.168.1.73
Important: The Wifi network is working. The Decos are receiving the wifi connections, they are distributing the IPs from the DHCP of the ER605 and I'm writing this text using the Deco wifi network.
The problems is that I'm getting the error: No Internet Connection, and I cannot access my Deco network from outside to check the status.
Other Problems:
The Date and Time of Decos are incorrect. They are not syncing with NTP. This is a recurrent error log (date and time incorrect)
Sat Apr 11 05:46:09 2026 user.crit : ntp check error!!!; errno(2): No such file or directory
Sat Apr 11 05:46:19 2026 user.crit : ntp check error!!!; errno(2): No such file or directory
