Hello @Vincent-TP, may I know what firmware provided in the this ticket TKID250307039. Until know the issue did not fix, I think all of us with EAP 225 have issue like this.

Update 2: cloud voucher authentication working properly when you switch to WiFI with internet access. It seems EAP restrict sending internet access to client, but still then it is not working even we...

Update: Adding Voucher Authentication URL in Pre-Authentication Access doesn't help 😢😢 still webpage not show ERR_TIMED_OUT https://aps1-omada-controller.tplinkcloud.com...

Internet connection is perfectly fine, no downtime. I been testing the Voucher enabled SSID and no voucher SSID in the same EAP it clearly shows voucher enabled SSID not working at all!! while no...

Hello Omada, Cloud Voucher Authentication suddenly not working today (2025/02/03), clients facing issue when trying to input voucher the voucher screen did not load, instead it shows ERR_TIMED_OUT....

Hello @Everyone, I encountered the same error, only fix is to add your newly purchased license to your controller in https://omada.tplinkcloud.com/#licenseManagement. You can adopt the EAP without...