@JanetB Hi, thanks for posting question here. If factory reset does not help, I am afraid the device got defective. You may contact local support/retailer to confirm warranty or consider purchasing a...

@Pulc Hi, thanks for posting question here. You may follow this guide to troubleshoot and check firmware upgrade from the local official website. It is also suggested to contact ISP for direct help.

@ngp Hi, thanks for posting question here. You may refer to this thread to find what you need.

@Y_T Hi, thanks for posting question here. May I confirm the SIM cards in the router and your iPhone are from same ISP and totally the same? If you have followed suggestions in this guide, it is...

@PollieKrismis Hi, thanks for posting question here. You may remove all the settings about address reservation and port forwarding, and reboot all Deco X20s manually. Then it is suggested reconfigure...

@DenBoomIn Hi, thanks for posting question here. May I confirm the password you mentioned is about the wireless password or the login password of Deco app? If it is related to the login password, you...