@Tedd404 I tried that and tried the "please click talk to agent to get the Human Service." I never got a human agent response though, even though it was during business hours. I guess I'm screwed and...

@LennyG Thanks for the suggestion. No, I hadn't done that yet because living in Asia they're generally not working when I'm awake. But I do see they're available 0600-1800 so I'll have to try them...

I recently had a near-field lightning hit. It appears that one of the exterior SPD-protected Ethernet lines into my SG3424 allowed a voltage spike to enter the switch. The third set of ports 17-24...