Hi @Ethan-TP , Thank you for the quick response. As you will see from my previous messages, our problem is not with the playback. The NVR and the Windows VIGI client can play video footage without...

@Ethan-TP Ethan, Do you still need the sample videos?

@Ethan-TP Playback on the NVR is smooth. I can also download files from the NVR and continuously play them on my PC with the VLC player without any problems. The problem only appears during...

Dear Support Team, I have a security system with four VIGI C300HP-4 2.0 cameras and a VIGI NVR1008H(UN) 2.0 recording device. All cameras have 1.0.11 Build 23041 Rel 57861n firmware, the VIGI NVR has...

@NVR1008H_1016H Hi, I received a quick reply from the technical support team. Actually, this export behaviour is hard coded into the software. There is a limit of exporting 256 files at a time, but...

Hi, When I am exporting footages, for example a day or two, the first approx 300 footages are being in waiting state, until the download. The rest alwasy starts with Failed state, but when I click...