Hi @DaniTP , Thanks for getting back to me. Please reply to the tech team's ticket with the router and extender's backup files and system logs.

Hello @Loxley , Welcome to our community. Have you tested it on a different phone? If you connect a new client to the router, will the client list only show the new client's info? Please refresh the...

Hello @Kashif-Nazir , Welcome to our community. May I know if your network topology diagram is as follows: ISP modem—switch—routers )))((( client devices (Note: — stands for wired connection,)))(((...

Hi @Street_Ball , Welcome to our community! First of all, thank you for your feedback and sharing. As we know, users can download and install official firmware updates through the App. If you do not...

Hi @DimmR , Thanks for getting back. It is recommended that you can contact your local support for further help.

Hello @Dianeag , A red (or orange) Internet light means the router has lost its Internet connection. Please try the following steps to restore your connection: 1. Test your Internet connection...