Hello @Mel1767 , May I know if the hardware version of your adapters is V5? And is it a Starlink Gen 3 router? To assist you efficiently, I've forwarded your case to the TP-Link support engineers,...

@Mads123 , Yes, that means the distance between the power outlet downstairs and the main adapter is too long, or the electrical environment along that section is unstable.

@xiaoeyun , Thanks for contacting our community. I noted that your case has been escalated to an engineer; the ticket ID is TKID250959937. I will remind the engineer to reply to you, and you can also...

Hello @ozkal , Welcome to our community. Did you use the same cable and desktop to test the speed of Virgin Media? When making comparisons, it is necessary to control and standardize the variables to...

Hello @syo5wlewr , As Vendes mentioned, this router seems to be bricked. Please refer to the suggestions: How to recover the router when it bricked. If it doesn't help, please get in touch with local...

Hello @showview , Welcome to our community. May I know if you still have your router with you? Have you updated the firmware? If you are still willing to troubleshoot this issue with us, I suggest...