Hello@Laurencewhite , Thank you for contacting our community. A hard reset can often be helpful in several scenarios. But I am glad to hear that you resolved it at last! Here are some suggestions for...

Hello @Anj1ng , Welcome to our community! For your case, here are some suggestions that may help you: 1. Test the internet connection by connecting your client devices directly to the modem. This...

Hello @Suastamoine, Thanks for contacting our community. Have you set the Allow List via the Tether App? Please check if you have enabled the Guest Network Exception. In Allow List Mode, your guests...

Hello@MomchilKirilov , Welcome to our community. May I know if your network topology diagram is as follows: ISP modem—router )))((( client devices (Note: — stands for wired connection,)))((( stands...

Hello @SezteC , Welcome to our community. Do both PC &laptop connect to the router wirelessly? For comparison, you can enable the guest network and test the smartphones' speed. If only smartphones'...

Hi@Sebastian1546, It looks like the engineer needs more time to analyze this issue. If there is an update, the engineer will get back to you as soon as possible. Thanks for your kind understanding.