I got mine from a local dealer. I sent it back to NL (TP-LINK Netherlands B.V.Archimedesbaan 18E3439 ME Nieuwegein). They sent me an RMA number i used with DHL, so there was no cost.

@Coen_le_Grand The MAC address for the replacement i got is a completely different range from the non-functioning one. I'm from Belgium. I was in contact with several people/departments so i don't...

@Coen_le_Grand (and others) It took some time, but i got a replacement hub (+ compensation for my trouble) and it's working now. about the camera: the one i already had wasn't listed either, but once...

@HenkDur nope... maybe lunch or different timezone + end of day... i use several other tapo devices, all work without a problem. this one is different. probably not ready for sale yet and in need of...

@HenkDur @Wayne-TP Tried both wired and wireless several times, tried adding a temp sensor right away, updated firmware. all seems to work, but the H500 device appears for a second and then vanishes...

@HenkDur Version is 3.11.102 on ipad and 3.10.513 on android. both are the most recent versions availablein the store...